Jessica Carden
Spokane Valley,WA
Summary
Enthusiastic psychology graduate with a Bachelor’s degree in Psychology, eager to further my education. I have a solid understanding of psychological concepts, research methods, and data analysis, with hands-on experience in research. Committed to expanding knowledge in psychology and applying it to real-world problems.
Overview
9
9
years of professional experience
Work History
Enrollment Services Specialist
Carrington College
01.2024 - Current
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
Assistant Manager
CGMLLC-Spokane, WA
07.2021 - Current
- Delivery Intake
- Product knowledge
- Proficient in GreenBits
- Inventory
- Cash Handling
- Vendor Communication for Deliveries
- De-escalation
- Retention
Customer Service Manager
Legacybox-Chattanooga, TN
03.2017 - 03.2020
- Managing agents' performance, monitoring metrics, and required stats.
- Interviewing possible Candidates for open positions.
- Assisting with escalated customers
- Multitasking through many channels of customer communications
- (Chat, Phones, Emails and Social
- Media)
- Brand Reputation Management; Social Media (Google, Site Jabber, and BBB)
- Marketing
- Creating enrichment and on-boarding training for new employees
- Project Management; Cross-training, Customer Service Seminars
- Assisted Customers with day-to-day requests.
- Updating Customer Support rhetoric to better serve the public.
- Behavioral Analysis; to adjust proper training for each agent
- Coordinating Team-Building exercises
CUSTOMER RETENTION SPECIALIST LEAD
CONVERGYS-Chattanooga, TN
08.2015 - 03.2017
- Deescalating
- Customer retention
- Billing
- Competitive Sales
- Technical Support
- Coaching and training
- Metric Driven
- Managing agents' performance, monitoring metrics, and required stats
Education
B.A in Psychology -
Walden University
Minneapolis, MN12.2024
High school or equivalent - undefined
Sonoraville High School
Calhoun, GA05.2011
Additionalinformation
https://www.linkedin.com/in/jessica-c-227159147/, I am hard-working, and a diligent employee. I strive to each day to hold a 'no task too small attitude'., True
Timeline
Enrollment Services Specialist
Carrington College
01.2024 - Current
Assistant Manager
CGMLLC-Spokane, WA
07.2021 - Current
Customer Service Manager
Legacybox-Chattanooga, TN
03.2017 - 03.2020
CUSTOMER RETENTION SPECIALIST LEAD
CONVERGYS-Chattanooga, TN
08.2015 - 03.2017
B.A in Psychology -
Walden University
High school or equivalent - undefined
Sonoraville High School
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