Zyaire Hayman
Stafford,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Enrollment Services Specialist
Germanna Community College
06.2023 - Current
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Maintained student satisfaction with forward-thinking strategies focused on addressing student needs and resolving concerns.
- Organized and maintained the document filing system (called Perceptive Content) to keep documentation easily accessible to fulfill requests for information.
- Performed data entry and database management to accurately record information and protect data from unauthorized access (i.e. establishing FERPA and MFA for students).
Guest Service Advocate/ Barista
Target
03.2022 - 07.2023
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences; resulting in an increase in sales averaging $30,000 monthly.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment; resulting in constant recognition of corporate leaders for our high Guest Connection scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems; resulting in a 13% monthly capture rate.
General Manager
SweetFrog
06.2019 - 03.2022
- Managed purchasing, sales, marketing and customer account operations efficiently
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization; managing a team of 16 individuals on average
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
Student Aide
UMW Office of Advancement
10.2018 - 05.2020
- Organized and updated scholarship data in order to streamline selection and reception process for future students
- Establish donor agreements to fund student programs and scholarships
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Completed clerical tasks such as filing, copying, and distributing mail
- Gathered and organized files and research papers for internal needs and scholarly publications.
- Performed data entry and database management to accurately record information and protect data from unauthorized access
Student Ambassador
UMW Office of Student Engagement
09.2018 - 02.2020
- Aided in the planning of campus engagement events
- Aided in organizing Open House events for incoming students in ways that ensure an enjoyable, organized, and informative experience
- Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight.
Education
Associate’s Degree - Political Science And English Literature
University of Mary Washington
Fredericksburg, VA05.2020
Skills
- Administrative support
- Recordkeeping strengths
- Creative problem solving
- Staff education and training
Timeline
Enrollment Services Specialist
Germanna Community College
06.2023 - Current
Guest Service Advocate/ Barista
Target
03.2022 - 07.2023
General Manager
SweetFrog
06.2019 - 03.2022
Student Aide
UMW Office of Advancement
10.2018 - 05.2020
Student Ambassador
UMW Office of Student Engagement
09.2018 - 02.2020
Associate’s Degree - Political Science And English Literature
University of Mary Washington
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