Jessica Carmel
Tam Residential
Lewisville,TX
9
years of professional experience
Detail-oriented administrative professional with expertise in property management and customer service. Coordinates appointments, manages communications, and maintains accurate records while resolving concerns efficiently. Experienced in handling confidential information and prioritizing tasks to ensure organized office operations. Communicates effectively and builds strong relationships to support business objectives.
Work History
Leasing Manager
1 Year- Assisted prospective residents with leasing inquiries, apartment availability, rental requirements, and community information to facilitate informed decision-making.
- Coordinate and schedule leasing appointments, property tours, resident meetings, and follow-up calls.
- Communicate professionally with prospective residents, current residents, vendors, and team members.
- Maintained organized leasing files, resident records, applications, and property management documentation to ensure efficient retrieval and compliance.
- Address resident questions and concerns professionally while working toward timely resolutions.
- Maintain organized leasing files, resident records, applications, and property management documentation.
- Prepare, update, and maintain spreadsheets, reports, and administrative records to support daily property operations.
- Assist with administrative tasks related to leasing activity, resident communications, and office organization.
- Support daily office operations by prioritizing tasks, maintaining accurate records, and meeting deadlines.
- Maintained a welcoming environment that fostered resident satisfaction and retention through positive interactions and support.
Customer Service Representative/Customer Escalation Specialist
3 Years 5 Months- Resolved escalated customer concerns while maintaining professionalism and a customer-focused approach.
- Managed incoming and outgoing telephone calls and electronic communications in a remote call center environment.
- Used ticketing systems to document, track, and resolve issues within established timeframes.
- Maintained accurate customer records, case documentation, and follow-up communications.
- Investigated order discrepancies, product issues, and packaging complaints to identify effective solutions.
- Served as a liaison between warehouse operations and Customer Service to investigate order exceptions and fulfillment issues.
- Collaborated with Inventory Control and warehouse leadership to improve inventory accuracy and customer satisfaction.
- Identified recurring service issues and communicated feedback to support process improvements.
- Managed multiple cases and competing priorities while meeting performance expectations.
Main Banker
3 Years 9 Months- Verified high-value cash exchanges, ensuring transaction accuracy and regulatory compliance.
- Processed chip fills, credits, and marker transactions with strict adherence to gaming procedures.
- Reconciled currency, tickets, and cage logs to resolve discrepancies quickly.
- Reconciled currency, tickets, and cage logs to resolve discrepancies quickly.Processed financial transactions, including cash exchanges, check cashing, deposits, and account-related services.
- Verified transaction amounts, deposit slips, checks, and supporting documentation for accuracy.
- Balanced cash drawers, currency, coins, and checks at the end of each shift.
- Prepared shift reports, transaction summaries, and reconciliation records for auditing purposes.
- Answered incoming and outgoing telephone calls and provided professional customer service.
- Opened, closed, and updated customer accounts according to established procedures.
- Maintained accurate financial records while handling confidential customer information.
- Assisted with daily operational responsibilities and supported team productivity.
Education
High School Diploma
Skills
Leasing Operations & Property Management
Resident engagement
Property management
Customer relations
Office management
Calendar management
Phone communication
Microsoft Office Suite & Spreadsheet Management
Document processing
Office suite proficiency
Conflict resolution
Organization & Time Management
Professional communication
Account reconciliation
Clerical skills
Team collaboration
Process improvement
Timeline
Leasing Manager
Tam Residential
10.2025 - CurrentRead More
Customer Service Representative/Customer Escalation Specialist
Chewy
10.2021 - 03.2025Read More
Main Banker
Jena Choctaw Pines Casino
11.2017 - 08.2021Read More
East High School
High School Diploma
Read More