Jessica Carr
Dallas
Summary
Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.
Overview
11
11
years of professional experience
Work History
Customer Service Coordinator
AT&T
Richardson, TX
08.2025 - 03.2026
- Coordinated customer service operations to enhance response times and improve client satisfaction.
- Implemented training programs for staff, fostering skill development and team efficiency.
- Managed escalated customer inquiries, ensuring timely resolutions and maintaining service quality.
- Analyzed customer feedback data to identify trends and recommend process improvements.
- Developed and maintained relationships with key stakeholders to facilitate effective communication channels.
Distribution Technician
Parkland Hospital
Dallas, TX
01.2024 - 12.2025
- Collaborated with warehouse team to optimize workflow and increase order fulfillment speed.
- Managed inventory control for a large distribution center, ensuring accurate stock levels and timely replenishment.
- Conducted comprehensive training for new team members to enhance understanding of distribution protocols and equipment operation.
- Assisted in performing annual audits of inventory and equipment, contributing to more streamlined operations.
Implementation Specialist
Gohighlevel
Dallas, TX
02.2022 - 11.2023
- Managed cross-functional teams to successfully implement software solutions for clients.
- Conducted comprehensive client needs assessments to tailor implementation strategies.
- Trained end-users on new systems and processes, improving adoption rates by 30%.
- Provided exceptional customer service in a fast-paced retail environment, resolving customer inquiries and complaints effectively.
- Trained new staff on protocols and best practices to enhance team efficiency.
Customer Service Representative
Chewy
Dallas, TX
04.2018 - 02.2022
- Provided exceptional customer service in a fast-paced retail environment, handling inquiries and resolving issues.
- Managed customer accounts and processed transactions, ensuring accuracy and compliance with company policies.
- Trained new employees on customer service protocols and systems, improving overall team performance.
- Utilized CRM software to track customer interactions and feedback, contributing to service improvement initiatives.
- Resolved customer complaints through active listening and problem-solving techniques, resulting in increased customer satisfaction scores.
Customer Service Representative
Cornerstone Staffing
Dallas, TX
04.2016 - 04.2018
- Created and maintained social media sites for several large customers.
- Escalated and/or resolved customer issues and feedback in a timely manner to ensure business image was maintained in a positive light.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Store Associate
Walgreens
Dallas, TX
05.2015 - 05.2017
- Operated multiple stations, including cashiers, photos, and general merchandise to ensure location standards were met.
- Monitored sales floor and merchandise displays for planogram conditions, taking corrective action such as restocking and rearranging products.
- Balanced and organized cash registers by handling cash and coupons and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Skyline High School
Dallas, TX05-2012
Skills
- Customer Service
- Technical Support
- Communication
- Team player
- Troubleshooting
- Issue Resolution
- Preparedness
- Problem Solving
- Account management
- Documentation skills
- Complaint handling
- Customer focus
Languages
English
Full Professional
Timeline
Customer Service Coordinator
AT&T
08.2025 - 03.2026
Distribution Technician
Parkland Hospital
01.2024 - 12.2025
Implementation Specialist
Gohighlevel
02.2022 - 11.2023
Customer Service Representative
Chewy
04.2018 - 02.2022
Customer Service Representative
Cornerstone Staffing
04.2016 - 04.2018
Store Associate
Walgreens
05.2015 - 05.2017
High School Diploma -
Skyline High School