Jessica Carrillo
River Grove,IL
Summary
Focused on building a solid customer base and fostering better communication and interpersonal relationships. Gained valuable insights into enhancing the overall customer experience. Continuous pursuit of knowledge in the food and drinks industry has equipped with a deeper understanding of various cuisines and beverages, enabling exceptional recommendations to patrons. Recognized by peers for organizational and leadership skills. Successfully led teams in delivering outstanding service and achieving operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
Sportznook
05.2024 - 12.2024
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Carmine's Rosebud
06.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
server
Hofbräuhaus Chicago
02.2013 - 09.2019
- Waiting services, opening/closing responsibilities ie station maintenance, handling money as well as figuring tips and cash drops, customer service
- I was able to improve my customer service skills to a different area of clientele
- I also was able to move up from basic server to party server with the ability to efficiently assist up to 25 people at one time
- Skills Used: Customer service, verbal skills, the ability to multitask, the ability to work efficiently in a fast paced environment, ability to use micros
Sales Associate
T-Mobile
03.2007 - 08.2012
- Cellphone sales, store maintenance, occasional merchandising, basic technical support, and customer service
- I had a loyal customer following due to their satisfaction with my assistance
- I had won a numerous amount of smartphones in sales competitions throughout my market
- I was also recognized for exceeding quota, moved up from part time to full time to keyholder
- Skills Used: Sales, customer service, basic computer skills, technical service in smartphones, ability to quickly become knowledgeable of new products
Sales Representative
Whitehall Jewelers
08.2004 - 03.2007
- Inventory, sales, merchandising, open/closing duties, cash handling, ran credit checks for possible credit line with company, store maintenance
- Recognized as person in charge while manager was away, keyholding responsibilities, loyal customer base due to great rapport
- Skills Used: Sales, credit applications, inventory, merchandising, product knowledge, customer service
Education
High school or equivalent - Diagnostic Medical Sonography
Triton
River Grove, IL01.2012
Skills
- Sales
- Customer Service
- Server
- Training
- POS
- Fast learner
- Organizational Skills
- Word
- Microsoft Excel
Certification
Food Handler Certificate
Illinois BASSET
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bartender Supervisor
Sportznook
05.2024 - 12.2024
Bartender
Carmine's Rosebud
06.2022 - 03.2024
server
Hofbräuhaus Chicago
02.2013 - 09.2019
Sales Associate
T-Mobile
03.2007 - 08.2012
Sales Representative
Whitehall Jewelers
08.2004 - 03.2007
High school or equivalent - Diagnostic Medical Sonography
Triton
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