Jessica Carroll
Jackson,TN
Summary
Motivated Patient Representative I with extensive experience as a Certified Nursing Assistant and Certified Clinical Hemodialysis Technician seeking admission to the Bachelor of Science in Nursing program at the University of Memphis. Demonstrated ability to provide exceptional patient care and support while working in diverse healthcare settings. Eager to contribute to a positive patient care environment and develop into a compassionate and effective nursing professional.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Representative I
Coram Specialty Infusion Services
2021.11 - Current
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Observed all rules and regulations regarding patient data to promote confidentiality and integrity.
Certified Nursing Assistant
Maxim Healthcare
2015.02 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
Certified Clinical Hemodialysis Technician
DaVita Dialysis Corporation
2017.12 - 2019.08
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
Certified Nursing Assistant
Maplewood Health Care Center
2013.08 - 2015.01
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Education
Bachelor of Science - Biochemistry
The University of Tennessee - Chattanooga
Chattanooga, TNBachelor of Science - Criminal Justice
Bethel University
Mckenzie, TNChild Development Associate Credential (TECTA) - Early Childhood Education
Dyersburg State Community College
Dyersburg, TNAssociate of Science - Nursing
Jackson State Community College
Jackson, TNBachelor of Science - Nursing
University of Memphis
Memphis, TN12.2026
High School Diploma -
Central High School
Bolivar, TN05.2007
Skills
- Customer Service
- Privacy and confidentiality
- Medical Terminology
- Patient data confidentiality
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- HIPAA Compliance
- Phone and Email Etiquette
Certification
- CNA - Certified Nurse Assistant
- CCHT - Certified Clinical Hemodialysis Technician
- First Aid/CPR Certified
Timeline
Patient Representative I
Coram Specialty Infusion Services
2021.11 - Current
Certified Clinical Hemodialysis Technician
DaVita Dialysis Corporation
2017.12 - 2019.08
Certified Nursing Assistant
Maxim Healthcare
2015.02 - Current
Certified Nursing Assistant
Maplewood Health Care Center
2013.08 - 2015.01
Bachelor of Science - Biochemistry
The University of Tennessee - Chattanooga
Bachelor of Science - Criminal Justice
Bethel University
Child Development Associate Credential (TECTA) - Early Childhood Education
Dyersburg State Community College
Associate of Science - Nursing
Jackson State Community College
Bachelor of Science - Nursing
University of Memphis
High School Diploma -
Central High School
- CNA - Certified Nurse Assistant
- CCHT - Certified Clinical Hemodialysis Technician
- First Aid/CPR Certified
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