Jessica Carroll
Ladson,SC
Overview
7
7
years of professional experience
2000
2000
years of post-secondary education
Work History
Assistant Manager
Publix
Johns Island, South Carolina
10.2018 - Current
- Assisted in training and onboarding new team members to enhance performance.
- Coordinated daily operations to ensure optimal store efficiency and customer satisfaction.
- Managed inventory levels and conducted regular stock checks to maintain product availability.
- Resolved customer inquiries and complaints to uphold high service standards.
- Developed staff schedules to balance workload and coverage during peak hours.
- Monitored compliance with safety regulations and company policies within the store environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Enloe High School
Raleigh, NCSkills
- Team building
- Employee training
- Inventory management
- Customer service
- Staff scheduling
- Complaint resolution
- Performance evaluation
- Effective communication
- Customer rapport
- Employee scheduling
- Staff supervision
- Goal setting
- Staff training and development
- Recruiting and interviewing
- Customer relations
Timeline
Assistant Manager
Publix
10.2018 - Current
Enloe High School