Jessica Castro
Escondido,CA
Summary
Communicative individual experienced in providing exceptional customer service. Skilled in managing multiple tasks with accuracy and efficiency. Committed to delivering best customer service and fostering positive relationships with customers. Known for maintaining a high level of confidentiality and professionalism. Seeking to leverage my skills to contribute to a dynamic team.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Marriot Hotel
10.2025 - Current
- Support the goals of the hotel through teamwork and collaboration with all departments.
- Organize, maintained and update information in computer database.
- Greet and welcome visitors in a professional manner while managing multiple task simultaneously.
- Completed data entry and filing to keep records updated for easy retrieval.
- Demonstrate proper phone etiquette including directing calls to the appropriate staff members or taking detailed messages as necessary.
- Collect payments, process transactions and update relevant records.
Server
Cindi's NY Deli & Restaurant
07.2024 - 10.2025
- Use good communication skills to reduce guest dissatisfaction.
- Resolve customer complaints and inquiries in a timely manner.
- Provide excellent customer service by anticipating needs and responding promptly to requests.
- Prioritize multiple tasks in dynamic environment and stay calm and composed.
Secretary
La Familia Distribution
04.2022 - 08.2024
- Manage Quickbooks system to ensure organization and accuracy.
- Organize and file office paperwork and documents.
- Performed basic bookkeeping and invoicing functions.
- Answered incoming calls promptly and professionally, routing messages as needed.
Education
High School Diploma -
WW Samuell High School
Texas05.2024
Associate of Science - undefined
Dallas College- Eastfield Campus
Texas05.2024
Skills
- Bilingual
- Detail-Oriented
- Customer service
- Complex Problem-solving
- Spreadsheet tracking
- Departmental support
- Data entry
- Administrative skills
- Hospitality best practices
LANGUAGES
English Native
Spanish Bilingual
Timeline
Front Desk Receptionist
Marriot Hotel
10.2025 - Current
Server
Cindi's NY Deli & Restaurant
07.2024 - 10.2025
Secretary
La Familia Distribution
04.2022 - 08.2024
Associate of Science - undefined
Dallas College- Eastfield Campus
High School Diploma -
WW Samuell High School