Jessica Chavez Felix
Salinas,CA
Summary
Dynamic Medical Assistant with extensive experience at Salinas Valley Plastic Surgery, excelling in appointment scheduling and patient intake. Bilingual in English and Spanish, I foster effective communication and deliver exceptional customer service, ensuring high patient satisfaction. Proven ability to collaborate with healthcare teams while adhering to HIPAA guidelines and maintaining a professional environment.
Overview
12
12
years of professional experience
Work History
Medical Assistant/Receptionist
Salinas Valley Plastic Surgery
Salinas, California
02.2021 - Current
- Schedule patient appointments and manage front desk operations efficiently.
- Maintain cleanliness and organization of examination rooms and waiting areas.
- Coordinate communication between patients and healthcare providers effectively.
- Greet patients and visitors, verify patient information, and manage patient flow in the reception area.
- Provide support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Fill out EDD Disability Forms promptly.
- Monitor incoming e-mails and texts.
- Keep informed of monthly specials.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Call pharmacies to provide information needed for patient prescriptions.
- Responsible of doing opening and closing duties.
- Rooming patients when needed.
Medical Assistant
Diabetes Care Center- Dr. Allen King
Salinas, California
07.2014 - 02.2021
- Assisted in patient intake and collected medical histories for diabetes management.
- Supported healthcare providers during patient examinations and procedures.
- Managed appointment scheduling and coordinated follow-up visits for patients.
- Educated patients on diabetes care, medication usage, and lifestyle changes.
- Communicated effectively with patients to address concerns and provide support.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Conducted EKGs as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Medical Assistant
Central Coast Allergy & Asthma
Salinas, California
01.2014 - 06.2014
- Completed day-to-day duties accurately and efficiently.
- Assisted physicians with patient examinations and procedures.
- Maintained cleanliness and organization of examination rooms and equipment.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Documented notes during patient visits.
- Performed allergy and spirometry tests under supervision of a physician.
Medical Assistant
Santa Lucia Medical Group
Salinas, California
07.2013 - 12.2013
- Administered medications and vaccinations according to healthcare providers' directives.
- Prepared patients for physical examinations, ensuring readiness and comfort.
- Educated patients on treatment plans and medication instructions.
- Assisted physicians during patient examinations and medical procedures.
- Performed routine lab tests and prepared specimens for analysis.
- Updated immunization records accurately and timely.
- Sterilized instruments using autoclave to maintain safety standards.
- Managed phone communications and called back patients as per doctors' orders.
- Organized charts, documents and supplies to maintain team productivity.
- Kept facility stocked with necessary supplies, equipment and instruments.
Education
Some College (No Degree) - Medical Assistant
Central Coast College
Salinas06-2011
Skills
- Appointment scheduling
- Patient intake
- Customer service
- Medical terminology
- Effective communication
- Team collaboration
- Patient check-in and check-out
- Medical receptionist experience
- HIPAA guidelines
- Payment collection
- Telephone etiquette
- Hazard communication
- Bilingual in English and Spanish
- Professionalism
References
References available upon request.
Timeline
Medical Assistant/Receptionist
Salinas Valley Plastic Surgery
02.2021 - Current
Medical Assistant
Diabetes Care Center- Dr. Allen King
07.2014 - 02.2021
Medical Assistant
Central Coast Allergy & Asthma
01.2014 - 06.2014
Medical Assistant
Santa Lucia Medical Group
07.2013 - 12.2013
Some College (No Degree) - Medical Assistant
Central Coast College