Jessica Cheney
South Daytona
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
Tuff Turf Irrigation and Landscaping
New Symrna
03.2016 - 02.2017
- Greeted clients and visitors warmly upon arrival.
- Scheduled appointments for landscaping consultations and services.
- Did all the accounts receivable including billing for all corporate accounts
- Payroll for over 35 employees every week
- Processed customer payments and updated records accurately in system.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Processed payments and updated accounts to reflect balance changes.
Soccer Referee
East Hanover township
09.2004 - 11.2015
- Officiated soccer matches ensuring adherence to rules and regulations.
- Communicated effectively with players and coaches to maintain game flow.
- Managed game time, including stoppages and extra time as required.
- Coordinated with assistant referees for accurate calls during matches.
- Maintained knowledge of current soccer rules through continuous education.
- Provided guidance to newer referees on best practices during training sessions.
- Addressed conflicts on the field promptly and professionally to ensure safety.
House Manager and childcare
Susan F.
Livingston
08.2011 - 06.2015
- Managed daily household operations including chefs, housekeepers and landscapers to ensure smooth functionality.
- Coordinated schedules for family members and staff to optimize time management.
- Oversaw maintenance and repair tasks to maintain a safe environment.
- Full-time caregiver for 3 small children
- Ran all errands that might be needed
- Monitored service provider performance to ensure quality of services delivered.
- Delegated work to staff, setting priorities and goals.
- Coordinated meal preparation and dietary needs for a Kosher family.
General Manager
Zigarelli Chocolates
East Hanover
01.2001 - 12.2010
- Oversaw inventory management and procurement of quality cocoa and ingredients.
- Implemented quality control measures to ensure product consistency and safety.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Fostered relationships with suppliers to secure favorable terms and reliable sources.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Cashier
- Created beautiful baskets and other arrangements for every holiday and special occasion
Court Stenographer
Independent Contractors
All over NY and NJ
05.2006 - 10.2010
- Captured verbatim courtroom dialogue during trials and proceedings.
- Transcribed legal documents and depositions with high accuracy.
- Operated stenographic equipment to record spoken words efficiently.
- Collaborated with attorneys to prepare transcripts for court cases.
- Maintained confidentiality of sensitive legal information at all times.
- Evaluated and edited transcriptions to verify error-free reporting.
Gymnastics Coach
Diamond Gymnastics
East Hanover
02.2002 - 09.2006
- Conducted regular assessments to evaluate gymnast progress and technique.
- Provided personalized coaching to support individual athlete needs and goals.
- Collaborated with parents to discuss athlete development and performance feedback.
- Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
- Created a safe and supportive environment for athletes to practice their skills.
- Communicated with parents regarding children's behavior and progress in class.
- Provided motivational support and guidance to participants to develop and sustain positive relationships.
- Prepared various warm up activities for each class based on skill level and age.
- Led team practices, focusing on proper technique and safety protocols.
Sales Representative
Allied Van Lines
East Hanover
04.2003 - 02.2004
- Managed customer inquiries regarding moving services and pricing options.
- Coordinated logistics for residential and commercial relocation projects.
- Developed relationships with clients to ensure satisfaction throughout the moving process.
- Assisted in preparing detailed estimates for prospective customers.
- Collaborated with operations team to streamline scheduling and resource allocation.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Cashier
Michaels Arts and Crafts
East Hanover
08.2001 - 05.2002
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled returns and exchanges in accordance with store policies.
- Restocked merchandise displays to enhance product visibility and appeal.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Court Stenographer - Stenography
Stenotech
Fairfield, NJ 09.2003 - 08.2005
Skills
- Appointment scheduling
- Accounts receivable
- Data entry
- Payroll administration
- Office administration
- Effective communication
- Attention to detail
- Meticulous and organized
- Telephone skills
- Front desk operations
- Schedule management
- Typing speed
- Phone etiquette
- Conflict resolution
Timeline
Receptionist
Tuff Turf Irrigation and Landscaping
03.2016 - 02.2017
House Manager and childcare
Susan F.
08.2011 - 06.2015
Court Stenographer
Independent Contractors
05.2006 - 10.2010
Soccer Referee
East Hanover township
09.2004 - 11.2015
Court Stenographer - Stenography
Stenotech
09.2003 - 08.2005
Sales Representative
Allied Van Lines
04.2003 - 02.2004
Gymnastics Coach
Diamond Gymnastics
02.2002 - 09.2006
Cashier
Michaels Arts and Crafts
08.2001 - 05.2002
General Manager
Zigarelli Chocolates
01.2001 - 12.2010