Jessica Chetney
Theodore
Summary
Dynamic and detail-oriented professional with extensive experience at Mobile Infirmary Medical Center. Proven ability in HIPAA compliance and conflict resolution, enhancing patient relations and operational efficiency. Recognized for exceptional communication skills and a strong commitment to customer service, driving improved patient satisfaction and streamlined office processes.
Committed professional well-versed in patient admissions and discharges, including paperwork processing and appointment scheduling. Industrious and detail-oriented with a drive for assisting physicians and nurses to provide superior medical care. Accustomed to cultivating an efficient and productive atmosphere to execute nursing station operations.
Overview
8
8
years of professional experience
Work History
Unit Secretary
Mobile Infirmary Medical Center
Mobile
09.2024 - Current
- Entered patient information into hospital databases with attention to detail and accuracy.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Maintained a clean and organized front desk and reception area.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Account Supervisor
Results Companies
Mobile
09.2021 - 09.2024
- Conceptualized integration and production feasibility with creative teams.
- Managed daily operations, client relations and IT.
- Developed and implemented successful strategies to increase customer loyalty and account retention.
- Drove account growth, client satisfaction and retention to deliver business results in collaboration with executives.
- Identified areas of opportunity within the organization's processes related to account management.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Maintained relationships with existing customers through regular communication and follow-ups.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Ensured compliance with company policies regarding customer service standards.
Shift Manager
Pizza Hut
Saraland
03.2019 - 09.2021
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Assisted in resolving escalated customer service issues in a timely manner.
- Organized special events such as holiday sales or promotional campaigns.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Trained new employees on company policies, procedures, and job responsibilities.
- Resolved conflicts between employees or customers in a professional manner.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Helped employees accomplish tasks during peak periods.
- Reviewed security footage regularly for suspicious activities or theft attempts.
Shift Manager
Firehouse Subs
Theodore
03.2017 - 10.2019
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Ensured compliance with food safety regulations and quality standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Trained new employees on company policies, procedures, and job responsibilities.
- Resolved conflicts between employees or customers in a professional manner.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Responded quickly and effectively to emergency situations as they arose.
- Documented receipts, employee hours and inventory movement.
Education
High School Diploma -
Alma Bryant High School
Irvington Al 05-2019
Skills
- HIPAA compliance
- Office supply management
- Customer service
- Clerical support
- Communication skills
- Attention to detail
- Problem solving
- Time management
- Conflict resolution
- Strong organization
- Patient scheduling
Timeline
Unit Secretary
Mobile Infirmary Medical Center
09.2024 - Current
Account Supervisor
Results Companies
09.2021 - 09.2024
Shift Manager
Pizza Hut
03.2019 - 09.2021
Shift Manager
Firehouse Subs
03.2017 - 10.2019
High School Diploma -
Alma Bryant High School