Jessica Collins
Greenwood,WI
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Executive Administrative Assistant
Empower Mental Health Clinic
Marshfield, WI
10.2022 - 08.2025
- Managed scheduling and calendar coordination for clinic executives.
- Organized patient records and maintained confidentiality standards.
- Maintained office supplies and managed vendor relationships for clinic needs.
- Facilitated communication between staff, patients, and external partners effectively.
- Implemented filing systems to improve document retrieval efficiency in the office.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Coordinated meeting and work schedules for staff teams and executives.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
Direct Care Staff
Pisces LLC
Marshfield, WI
08.2017 - 09.2022
- Assisted individuals with daily living activities and personal care needs.
- Implemented care plans tailored to each client's specific requirements.
- Monitored client behavior and reported changes to healthcare professionals.
- Facilitated social interactions and recreational activities for clients.
- Maintained a clean and safe environment for all residents.
- Collaborated with team members to ensure effective care delivery.
- Documented client progress and maintained accurate records regularly.
- Provided emotional support and companionship to enhance clients' well-being.
CNA - Certified Nursing Assistant
Riverside Assisted Living
Neillsville, WI
09.2020 - 07.2022
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for residents and staff.
- Documented patient care activities and observations accurately.
- Communicated effectively with residents, families, and healthcare teams.
- Supported recreational activities to enhance resident engagement.
- Trained new staff on care protocols and workplace procedures.
- Administered medications as directed by healthcare professionals.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
Bartender
Bucks Dollar Bar
Neillsville, WI
10.2010 - 10.2019
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of bar area and equipment.
- Managed inventory and restocked supplies regularly to meet demand.
- Collaborated with team members to create a welcoming atmosphere.
- Handled cash transactions accurately and efficiently during busy shifts.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Balanced daily registers and generated sales reports for management.
- Planned and coordinated special events to boost customer numbers and profits.
- Attended regular training sessions to stay updated on new products or trends.
Education
Sociology
Neillsville High School
Neillsville, WI 09.2000 - 05.2004
Skills
- Personal assistant experience
- Patient interaction
- Insurance verification
- Patient care
- Patient service
- Intake paperwork
- Communication skills
- Organizational Skills
- Appointment scheduling
- Referral management
- Customer Service
- Schedule management
- Working with neurodivergent children
- Prior authorizations
Certification
- CPR Certification
- First Aid Certification
Timeline
Executive Administrative Assistant
Empower Mental Health Clinic
10.2022 - 08.2025
CNA - Certified Nursing Assistant
Riverside Assisted Living
09.2020 - 07.2022
Direct Care Staff
Pisces LLC
08.2017 - 09.2022
Bartender
Bucks Dollar Bar
10.2010 - 10.2019
Sociology
Neillsville High School
09.2000 - 05.2004