Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Cooley

Del City,OK

Summary

Dynamic medical professional with extensive experience at HealthCARE Express, excelling in clinical leadership and patient-focused care. Proven ability to enhance operational efficiency and team performance while proficient in phlebotomy and electronic health records. Committed to delivering high-quality patient outcomes through effective communication and proactive problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Medical Assistant

HealthCARE Express
04.2025 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Performed x-rays.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Welcome Coordinator

Oak Street Health
07.2023 - 04.2025
  • Successfully managed patient care, office management and administrative tasks in a busy medical office.
  • Organized and lead team building and employee recognition activities for twenty-five plus staff members.
  • Greeted and checked in patients, verified insurance and collected copays.
  • Managed patient records, scheduled appointments and entered data into electronic health records.
  • Managed all faxes in the electronic fax platform labeling and routing to the assigned care teams.
  • Maintained daily cleanliness, stocking and organizing of the waiting area and community room for patients.

Supervisor

Complete Home Health
02.2020 - 07.2023
  • Processed weekly billing and payroll of employees.
  • Communicated between staff, patients, patients' family and Case Managers.
  • Coordinated and implemented all home care services to ensure quality service is provided to meet the patient's needs.
  • Developed patient goals and monitored progress.
  • Recruited and trained staff as well as created staff schedules.
  • Educated patients with resources and options for managing their health.
  • Responsible for the upkeep and standards met for all employee files.


Administrative Assistant

Gentle Shepherd Home Care
05.2017 - 02.2020
  • Processed weekly billing and payroll of employees.
  • Scheduled and coordinated meetings and appointments for staff, patients and Case Managers.
  • Completed background checks, processed new hires, conducted new hire orientations alongside training, disciplinary and termination of employees.
  • Responsible for the upkeep and standards met on employee files.
  • Responsible for accounts payable and receivable.
  • Maintained office inventory.
  • Developed patient goals and monitored progress.
  • Educated patients with resources and options for health management.

Education

Associate of Science - Sociology

Rose State College
Midwest City, OK
05-2017

Skills

  • Clinical leadership
  • Phlebotomy
  • X-Ray
  • Medical terminology proficiency
  • Electronic health records (Greenway, ECW)
  • HIPAA compliance
  • Vital signs monitoring
  • Patient-focused care
  • CPR
  • Splinting and casting
  • Electrocardiography (EKG)
  • OCC MED experienced
  • Immunization and medication administration
  • Specimens collection and processing
  • Lab equipment calibration

Certification

  • CMA - Certified Medical Assistant

Timeline

Lead Medical Assistant

HealthCARE Express
04.2025 - Current

Welcome Coordinator

Oak Street Health
07.2023 - 04.2025

Supervisor

Complete Home Health
02.2020 - 07.2023

Administrative Assistant

Gentle Shepherd Home Care
05.2017 - 02.2020

Associate of Science - Sociology

Rose State College

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