Jessica Corson
Education
Grafenwoehr,Germany
Summary
Organized and detail-oriented individual with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Special Education Paraprofessional
DODEA Schools - Netzaberg Elementary
12.2023 - Current
- Coordinated with teachers to create inclusive lesson plans that addressed the diverse needs of all learners within the classroom setting.
- Enhanced students learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Provided Inclusion minutes for students in the general education classroom.
- Provided necessary accommodations for testing situations, ensuring fair opportunities for all students to demonstrate their knowledge and skills.
- Created and implemented a digital tracker to record students service minutes.
- Oversaw class of students in absence of instructor.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
Business Owner
Trinity Knots
10.2019 - 3 2022
- Created sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Promoted business via social media to generate leads and maximize brand identity.
- Built and maintained display booth in store
- Collaborated with customers to create custom orders.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Logistics and Customer Service Agent
Amazon
10.2017 - 04.2018
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Documented and updated customer records to record interactions and facilitate follow-up.
- Responded to website and email inquiries within 1 business days to maintain customer satisfaction and generate positive reviews.
- Generated reports and tracked customer service metrics on daily basis.
- Developed customer service processes to improve customer satisfaction.
Salon Receptionist/Hair Stylist
JC Penny
02.2013 - 06.2014
- Generated reports to track customer satisfaction and sales.
- Kept calendar with scheduled appointments and scheduled stylists for appropriate treatments and time slots.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
Retail Store Associate
Salon Centric
02.2012 - 01.2013
- Consistently delivered exceptional customer service to Salon professionals
- Sold professional beauty brands and educated customers on promotions, upcoming sales events and advertised products; processed and replenished merchandise; prepared and participated in physical inventories and periodic cycle counts; maintained store appearance; processed sales and returned transactions.
- Obtained essential product knowledge through training & shared exciting beauty industry trends with our customers
- Worked together in a positive team environment to achieve goals and priorities.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Lead Child & Youth Program Associate
CYSS School Age Center
08.2008 - 09.2010
- Supervised youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events.
- Planned, coordinated, and conducted activities for program participants based on observed needs of individual children and youth. Prepared and implemented program options for children and youth with special requirements.
- Instructed team members in specific tasks and job techniques; made available written instructions, reference materials, and supplies. Explained program guidance, procedures, policies, and directives to team members.
- Used designated evaluation materials to ensure assigned area is in compliance with, Dept of Defense (DoD), and local installation standards. Ensured assigned area maintained standards for DoD certification and national accreditation or equivalent.
- Completed training requirements using approved service materials to include designated training modules. Performed other related duties as assigned.
Child and Youth Program Associate
CYSS School Age Services
08.2007 - 07.2008
- Provided care/supervision, oversight, and accountability for program participants in compliance with DoD, Army & local policies,guidance, and standards
- Developed lessons and activities to promote children's physical and emotional development.
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
- Managed behavioral issues and used positive behavior strategies for groups of up to 12 students.
- Planned, arranged and led field trips to allow for discovery learning.
- Completed and kept records related to program and individual students for future use by other personnel.
Education
Licensed Cosmetologist - Cosmetology
Marinello School of Beauty
Chico, CA 08.2011 - 12.2012
Bachelor of Arts - Educational Studies of Elementary Education
Western Governors University
Salt Lake City, UT04.2024
Skills
Customer Relations
Lesson Planning
Student-centered learning
Child development
Differentiated instruction
Group and individual instruction
Business administration
Correspondence distribution
Timeline
Special Education Paraprofessional
DODEA Schools - Netzaberg Elementary
12.2023 - Current
Business Owner
Trinity Knots
10.2019 - 3 2022
Logistics and Customer Service Agent
Amazon
10.2017 - 04.2018
Salon Receptionist/Hair Stylist
JC Penny
02.2013 - 06.2014
Retail Store Associate
Salon Centric
02.2012 - 01.2013
Licensed Cosmetologist - Cosmetology
Marinello School of Beauty
08.2011 - 12.2012
Lead Child & Youth Program Associate
CYSS School Age Center
08.2008 - 09.2010
Child and Youth Program Associate
CYSS School Age Services
08.2007 - 07.2008
Bachelor of Arts - Educational Studies of Elementary Education
Western Governors University
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