Jessica Cotenoff
Tinton Falls,NJ
Summary
Results-oriented and seasoned Director of Operations with a distinguished career in the Veterinary industry, leveraging over a decade of experience. Proven track record of driving operational excellence, optimizing processes, and fostering a positive workplace culture. Adept at developing and implementing strategic initiatives to enhance efficiency, productivity, and overall organizational performance.
Recognized for the ability to lead cross-functional teams, instill a sense of purpose, and inspire high levels of commitment among staff. Instrumental in cultivating a collaborative and supportive work environment, resulting in improved employee engagement and morale. Possesses strong interpersonal skills, with a keen focus on effective communication and relationship-building at all organizational levels.
Seeking a challenging role where leadership, mentorship, and morale building skills can be leveraged to drive operational success, foster a positive workplace culture, and contribute to the overall growth and success of the organization.
Overview
15
15
years of professional experience
Work History
Director of Operations
RED BANK VETERINARY HOSPITAL
01.2022 - Current
- Direct Oversight of Seven Managers and Their Teams: Led a team of seven managers, providing direct supervision and guidance in their daily operations
- Collaborated with each manager to ensure effective team management, efficient workflows, and adherence to organizational goals
- Conducted regular evaluations to optimize team performance, resulting in increased productivity and overall success
- Conduct weekly check ins with direct reports as well as weekly team meetings
- Develop and implement strategic plans to enhance overall hospital performance, including financial growth and client satisfaction
- Manage hospital's budget, track expenses, and identify opportunities for cost savings
- Oversaw construction of new 103,000 sqft state of the art veterinary hospital building
- Collaborated with design teams to incorporate veterinary-specific requirements, such as specialized treatment areas, diagnostic facilities, and comfortable waiting spaces for pet owners
- Developed and implemented efficient workflows for relocation of existing equipment and integration of new technologies within new facility
- Conducted regular site inspections to ensure construction quality and compliance with safety standards
- Worked collaboratively to assess and enhance existing workflows, streamlining processes for increased efficiency and productivity
- Coordinate with corporate support services
- Implement and maintain quality control measures to uphold highest standards of veterinary care
- Cultivated a Positive and Collaborative Work Environment: Implemented strategies to foster a positive and inclusive workplace culture
- Encouraged open communication, team collaboration, and a sense of camaraderie among staff members.
Senior Clinical Manager
RED BANK VETERINARY HOSPITAL
01.2021 - 12.2022
- Direct oversight of two Clinical Managers supporting various departments.
- Fostered positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Key member of implementation team for new PIMS and digital treatment sheet services.
- Work directly with HD and MD
- Mentored and coached new leaders in Management and Supervisory roles in effective leadership techniques.
- Facilitate hiring of qualified Clinical personnel by interviewing applicants and making recommendations for employment.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Provide ongoing case management to patients/clients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Cultivated interpersonal skills by building positive relationships with others.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
Clinical Manager
RED BANK VETERINARY HOSPITAL
01.2019 - 12.2022
- Direct oversight of 80 hourly employees across multiple specialties
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
- Managed 80 employees with various personalities and from different cultures for large 120-physician practice.
- Implement and grow 8 new supervisors across multiple departments and shifts
- Hold weekly supervisor meetings for mentorship and team building
- Implement various staff levels and salary ranges
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Establish growth plans for each employee and arrange training to help them achieve personal goals
- Work closely with upper management.
- Implemented new policies and educated staff on changes.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to high-performing team environment.
- Skilled at working independently and collaboratively in team environment.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
HS DIPLOMA -
MONMOUTH REGIONAL HIGH SCHOOL
Tinton Falls, NJ01.2009
Skills
- Labor Cost Analysis
- Change Management
- Mentoring
- Leadership
- Collaboration
- Project Management
- Promote Positive Culture
- Team Management
- Customer Service
- Department Oversight
- Strategic Planning
- Resource Allocation
- Process Improvements
Timeline
Director of Operations
RED BANK VETERINARY HOSPITAL
01.2022 - Current
Senior Clinical Manager
RED BANK VETERINARY HOSPITAL
01.2021 - 12.2022
Clinical Manager
RED BANK VETERINARY HOSPITAL
01.2019 - 12.2022
HS DIPLOMA -
MONMOUTH REGIONAL HIGH SCHOOL
Similar Profiles
Noelle LoGiudiceNoelle LoGiudice
Veterinary Technician, Oncology at Red Bank Veterinary HospitalVeterinary Technician, Oncology at Red Bank Veterinary Hospital
Cassandra NeuhausCassandra Neuhaus
Veterinary Assistant Student at Red Bank Veterinary HospitalVeterinary Assistant Student at Red Bank Veterinary Hospital
Cameron BeauregardCameron Beauregard
Veterinary Assistant at Red Bank Veterinary HospitalVeterinary Assistant at Red Bank Veterinary Hospital