Jessica Crawford
Mobile
Summary
Proactive professional with extensive experience in health information management. Recognized for strong compliance knowledge and training capabilities, contributing to streamlined processes and enhanced data accuracy in medical records.
Overview
17
17
years of professional experience
Work History
Medical Records and Health Information Technician
University of South Alabama Healthcare System
Mobile
09.2021 - 07.2025
- Organized and maintained electronic health records for patient information accuracy.
- Reviewed medical records for compliance with regulations and policies.
- Assisted healthcare staff with accessing and updating patient health information systems.
- Ensured data integrity by performing regular audits of health information entries.
- Trained new staff on documentation procedures and health information management systems.
- Verified coding accuracy on discharge summaries and other reports prior to filing them in the patient's chart.
- Conducted periodic reviews of inactive charts to ensure compliance with retention schedules.
- Answered questions from patients regarding their personal health information or billing inquiries.
- Scanned paper documents into electronic health record systems using document imaging software.
Text Chat Representative
Nordstrom
Mobile
05.2020 - 08.2021
- Assisted customers with inquiries through online chat platform.
- Resolved product issues promptly while maintaining customer satisfaction.
- Provided detailed product information to enhance customer understanding.
- Collaborated with team members to improve response times and service quality.
- Escalated complex issues to appropriate departments for further assistance.
- Collaborated with other departments to resolve complex customer issues.
- Monitored incoming chats and emails from customers or potential customers.
- Gathered customer information to ensure accurate responses to inquiries.
- Followed up with customers after resolving their issues to ensure complete satisfaction.
Medical Biller and Coder
Trubridge
Mobile
07.2016 - 04.2020
- Processed medical claims using electronic billing systems and software.
- Reviewed patient records for accuracy and completeness before submission.
- Communicated with healthcare providers regarding billing inquiries and corrections.
- Ensured compliance with healthcare regulations and coding guidelines consistently.
- Resolved discrepancies in billing by coordinating with insurance companies effectively.
- Maintained organized records of claims, payments, and denials for reference.
- Provided customer service support to patients regarding billing inquiries.
- Monitored aging accounts receivable report weekly to identify unpaid balances due.
- Quickly responded to staff and client inquiries regarding CPT codes.
Behavorial aide
AltaPointe Health
Mobile
11.2011 - 07.2016
- Updated patient information in electronic health record systems regularly.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned incoming documentation.
- Managed patient records and ensured compliance with privacy regulations.
- Entered data into electronic health record systems.
- Obtained information by contacting appropriate personnel or patients.
- Assigned patients to diagnosis-related groups using appropriate computer software.
Patient Relations Coordinator
American family care inc
Mobile
01.2009 - 10.2011
- Answered incoming calls from patients seeking assistance or advice related to their hospital stay or treatment plan.
- Coordinated appointment scheduling for patients using electronic health records systems.
- Maintained accurate records of all patient interactions.
- Coordinated efforts between various departments to ensure that all customer inquiries were addressed appropriately.
- Assisted with scheduling appointments for patients following their discharge from hospital care.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Education
High School Diploma -
WILLIAMSON HIGH SCHOOL
Mobile, AL05-2008
Skills
- Electronic health records
- Medical coding
- Data integrity audits
- Compliance regulations
- Health information management
- Customer relationship management
- HIPAA compliance
- Customer service
- Active listening
- Verbal and written communication
Timeline
Medical Records and Health Information Technician
University of South Alabama Healthcare System
09.2021 - 07.2025
Text Chat Representative
Nordstrom
05.2020 - 08.2021
Medical Biller and Coder
Trubridge
07.2016 - 04.2020
Behavorial aide
AltaPointe Health
11.2011 - 07.2016
Patient Relations Coordinator
American family care inc
01.2009 - 10.2011
High School Diploma -
WILLIAMSON HIGH SCHOOL
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