Jessica Crutchfield
Thornton,CO
Summary
Dedicated Patient Care Coordinator with proven expertise in patient scheduling, insurance verification, and process improvement. Committed to enhancing patient satisfaction through effective communication and strong organizational skills.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Optum Broomfield Family Medicine
Westminster, CO
11.2021 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Communicated effectively with patients regarding treatment plans and follow-up care.
- Monitored insurance eligibility and verified patient information for accuracy.
- Assisted healthcare providers in preparing for patient visits, ensuring compliance with protocols.
- Developed and maintained strong relationships with patients to enhance satisfaction and retention.
- Implemented process improvements that streamlined administrative tasks, increasing efficiency.
- Trained new staff on office procedures and patient management systems to ensure consistency.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Financial Counselor
Centura Health
Westminster, CO
03.2019 - 10.2021
- Provided financial counseling to patients, enhancing understanding of insurance benefits and payment options.
- Developed customized payment plans tailored to individual patient needs, facilitating timely collections.
- Collaborated with multidisciplinary teams to address complex financial cases, ensuring comprehensive support for patients.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Education
Bachelor of Science - Healthcare Administration
College America
Denver05-2015
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
- Insurance verification
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient records management
- Follow-up care
- Documentation
- Office administration
- Proficient in [software]
- Payment collection
- Healthcare operations
- Interdepartmental collaboration
- Cross-functional teamwork
Timeline
Patient Care Coordinator
Optum Broomfield Family Medicine
11.2021 - Current
Financial Counselor
Centura Health
03.2019 - 10.2021
Bachelor of Science - Healthcare Administration
College America