Jessica Daniel
Philadelphia,PA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Willing to earn certification within 6 months of hire.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
11.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Resolved third-party billing, computer system and customer service issues.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Accurately prepared and administered vaccinations
Customer Service Representative
Walgreen's Pharmacy
11.2014 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Science - Health Sciences
Drexel University
Philadelphia, PA05.2025
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL07.2021
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Supply Restocking
- Pharmacology knowledge
- Pharmaceutical Calculations
- Pharmacy Law Compliance
- New Hire Onboarding
- Inventory Management
- Relationship Building
Timeline
Pharmacy Technician
Walgreen's Pharmacy
11.2020 - Current
Customer Service Representative
Walgreen's Pharmacy
11.2014 - 11.2020
Master of Science - Health Sciences
Drexel University
Bachelor of Science - Psychology
Florida State University