Jessica Davis
Halethorpe,MD
Summary
Dynamic HR Generalist with extensive experience at Lowe's Home Improvement, excelling in staff management and training initiatives. Proven track record in enhancing employee performance and fostering a collaborative environment. Skilled in conflict resolution and compliance, ensuring a motivated workforce while effectively managing payroll and documentation processes.
Overview
16
16
years of professional experience
Work History
Department Manager
Lowes Home Improvment
01.2025 - Current
- Assisted in daily operations, learning safety protocols and company policies.
- Supported team with routine tasks, adapting to changing priorities quickly.
- Collaborated with colleagues to enhance workflow efficiency and productivity.
- Developed familiarity with tools and systems used within department processes.
- Contributed to a positive work environment through teamwork and communication skills.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
HR Generalist
Lowes Home Improvment
01.2021 - 01.2025
- Facilitated onboarding processes for new hires, ensuring a smooth transition into company culture.
- Coordinated employee training programs to enhance skills and knowledge across departments.
- Managed employee records and HR documentation, maintaining accuracy and compliance with regulations.
- Assisted in resolving employee inquiries regarding benefits, payroll, and company policies effectively.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Sales Specialist
Lowes Home Improvment
10.2016 - 01.2021
- Assisted customers in selecting products, enhancing shopping experience and ensuring satisfaction.
- Maintained knowledge of current promotions, inventory levels, and product features to provide accurate information.
- Collaborated with team members to optimize product displays, driving engagement and sales opportunities.
- Executed daily merchandising tasks, ensuring store presentation met brand standards for visual appeal.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business potential.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Department Manager
Home Depot
01.2012 - 10.2016
- Engaged in training sessions to understand role-specific responsibilities effectively.
- Maintained organized documentation for tracking inventory and departmental activities.
- Shadowed experienced team members to gain insight into operational best practices.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Representative
Home Depot
01.2011 - 01.2012
- Assisted customers with product inquiries and troubleshooting, enhancing overall satisfaction.
- Processed transactions efficiently using POS systems, ensuring accurate sales records.
- Resolved customer complaints by providing timely solutions and maintaining positive relationships.
- Collaborated with team members to streamline inventory management and improve stock availability.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier Team Lead
Home Depot
04.2010 - 01.2011
- Supervised cashier operations, ensuring compliance with company policies and customer satisfaction.
- Trained and mentored new cashiers, enhancing team performance and efficiency.
- Resolved customer inquiries and issues, fostering positive shopping experiences.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Cashier
Home Depot
07.2009 - 04.2010
- Operated cash register, processed transactions accurately and efficiently.
- Assisted customers with inquiries, providing product information and support.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled returns and exchanges, ensuring compliance with company policies effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Long Reach High
Columbia, MDSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Goals and performance
- Coaching and mentoring
- Training and development
- Employee scheduling
- Conflict de-escalation
- Scheduling
- Staff hiring and retention
- Recruiting and hiring
Timeline
Department Manager
Lowes Home Improvment
01.2025 - Current
HR Generalist
Lowes Home Improvment
01.2021 - 01.2025
Sales Specialist
Lowes Home Improvment
10.2016 - 01.2021
Department Manager
Home Depot
01.2012 - 10.2016
Customer Service Representative
Home Depot
01.2011 - 01.2012
Cashier Team Lead
Home Depot
04.2010 - 01.2011
Cashier
Home Depot
07.2009 - 04.2010
High School Diploma -
Long Reach High