Jessica Del Bianco
Hot Springs National Park,AR
Summary
Professional with 20+ years experience holding positions related to specialty sales management, marketing, inventory management, business management and customer service. A problem solver who excels in establishing relationships and empowering others. Self motivated leader dedicated to achieving excellent in every aspect of work with contagions high energy. A proven performer with a host of strengths including developing new business, generate customer loyalty, managing multiple complexities, and driving top sales results.
Overview
18
18
years of professional experience
Work History
Store Manager
Cosmo Prof
Hot Springs, AR
11.2021 - Current
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Built and maintained strong working relationships with team members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Boosted company sales by developing and implementing strategic marketing approaches.
Services Manager
Ulta Beauty Inc.
Hot Springs National Park, AR
07.2017 - 11.2022
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Created employee work schedules to keep shifts properly staffed.
- Collaborated with customers to offer solutions to service needs.
- Monitored employee performance through key metrics analysis.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Adhered to customer service standards to foster satisfaction and retention.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Guided department employees on changes from management.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Insurance Agent
American National/ State Farm
Memphis TN / Hot Springs, AR
05.2007 - 07.2017
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
- Collected data for insurance claims through interviews and physical property inspection.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Sold vital insurance policies with time-tested customer engagement techniques.
- Gave sales presentations, negotiated contracts and promoted services to customers.
- Wrote policies, finalized documents and filed paperwork.
- Operated in fast-paced and driven sales environment.
- Exceeded company sales goals for new policies.
Education
Licensed Esthetician - Skin Care
Hot Springs Beauty College
Hot Springs, AR01.2018
Licensed Insurance Agent - Property, Casualty, Life & Health
Tennessee Insurance
Memphis TN05.2007
High School Diploma -
Houston High School
Germantown, TN08.1999
Some College (No Degree) - Paralegal Studies
Southwest Tennessee Community College
Memphis, TNSome College (No Degree) - Business / Family Law
University of Memphis
Memphis, TNSkills
- Store operations oversight
- Employee supervision and motivation
- Reliable
- Sales professional
- Project management
- Outstanding communication skills
- Employee training
- Customer retention
- Supervision and training
- Recruiting and hiring
- Supervision & leadership
- Computer skills
- Good work ethic
- Multitasking
- Communication & Collaboration
Community Involvement
- 2025 President of Women’s Chamber of Commerce of Hot Springs
- 2024 Nominee for Hot Springs Chamber of Commerce for Women of The Year for community volunteerism & recruitment for volunteers.
- Vice President of Women’s Chamber of Commerce of Hot Springs April 2022 - 2024
- 2023 Outstanding Service Award for Woman of the year in recognition of Volunteerism and Service Excellence to the Hot Springs Community
- Master Gardener for University of Arkansas agricultural division of Hot Springs.
Timeline
Store Manager
Cosmo Prof
11.2021 - Current
Services Manager
Ulta Beauty Inc.
07.2017 - 11.2022
Insurance Agent
American National/ State Farm
05.2007 - 07.2017
Licensed Esthetician - Skin Care
Hot Springs Beauty College
Licensed Insurance Agent - Property, Casualty, Life & Health
Tennessee Insurance
High School Diploma -
Houston High School
Some College (No Degree) - Paralegal Studies
Southwest Tennessee Community College
Some College (No Degree) - Business / Family Law
University of Memphis