Jessica Delgado
Round Rock,TX
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
Dental Clinic
Round Rock, Tx
04.2024 - 12.2024
- Managed company database and ensured the accuracy of contact information.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Responded to inquiries from internal staff members regarding office operations.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Assisted with special projects assigned by management when required.
Front Office Manager
Autumn Leaves Nursing Home
Georgetown, TX
12.2023 - 03.2024
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Developed administrative team to support corporate growth and objectives.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Mental Health
The College of Health Care Professions
TXSkills
- Business administration
- Phone etiquette
- Document management
- Telephone skills
- Strategic planning
- Customer and client relations
- Data entry
- Business operations
- Calm demeanor
- File management
- Organization skills
- Multi-line telephone skills
- Scheduling appointments
- Technical support
- Staff management
Certification
- BLS
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Dental Clinic
04.2024 - 12.2024
Front Office Manager
Autumn Leaves Nursing Home
12.2023 - 03.2024
Mental Health
The College of Health Care Professions
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