Jessica Diaz
3634 Polk Ave,CA
Summary
Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
6
6
years of professional experience
Work History
Transplant Assistant
Sharp Memorial Hospital
San Diego, CA
06.2022 - Current
- Offered information, support and comfort to patient families.
- Scheduled follow up appointments with primary care physicians or specialists after successful completion of a transplant procedure.
- Maintained inventory of supplies needed to perform post - transplants.
- Collected data regarding patient outcomes following a successful organ transplant.
- Demonstrated excellent communication skills when interacting with patients, families and healthcare team members.
- Collaborated with social workers, financial counselors, pharmacists, nurses, dietitians, therapists, psychiatrists, and chaplains as part of multidisciplinary teams providing comprehensive care for transplant patients.
- Provided administrative support to the Transplant Team, including scheduling patient appointments and maintaining accurate medical records.
- Facilitated communication between patients, family members, healthcare providers, and other stakeholders involved in the transplant process.
- Restocked supplies and cleaned equipment between patients.
- Performed basic, non-invasive medical assistant duties.
Certified Nursing Assistant
Cross Country Healthcare
San Diego, CA
11.2021 - 06.2022
- Contact tracing for children who were infected with COVID-19, along with informing parents about their potential exposure.
- Conducting COVID-19 tests and delivering the results of these tests.
- Communicating with parents through emails and phone calls to address any inquiries they may have.
Certified Nursing Assistant
Balboa Nursing And Rehabilitation Center
San Diego
03.2020 - 02.2021
- Answered call lights promptly and responded to patient needs accordingly.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Planned and served meals and snacks to patients according to prescribed diets.
- Used mobility devices to transport patients.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Served meals to patients in their rooms and assisted with feeding when needed.
Certified Nursing Assistant
Clipboard Health
Covina, CA
12.2019 - 03.2020
- Documented activities and recorded information in EMR system.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Certified Nursing Assistant
La Jolla Nursing and Rehabilitaion center
La Jolla, CA
03.2019 - 12.2019
- Answered call lights promptly and responded to patient needs accordingly.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Supported non-ambulatory residents in range of motion exercises.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
Education
Certificate - CNA
San Diego College Continuing Education
San Diego, CA12-2018
Nursing
San Diego City College
San Diego, CASkills
- Communication and interpersonal skills
- Patient care coordination
- Confidentiality and ethics
- Healthcare regulations compliance
- Infection control protocols
- Electronic health records management
Languages
Spanish
Native/ Bilingual
Timeline
Transplant Assistant
Sharp Memorial Hospital
06.2022 - Current
Certified Nursing Assistant
Cross Country Healthcare
11.2021 - 06.2022
Certified Nursing Assistant
Balboa Nursing And Rehabilitation Center
03.2020 - 02.2021
Certified Nursing Assistant
Clipboard Health
12.2019 - 03.2020
Certified Nursing Assistant
La Jolla Nursing and Rehabilitaion center
03.2019 - 12.2019
Certificate - CNA
San Diego College Continuing Education
Nursing
San Diego City College
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