JESSICA DOCKERY
South Daytona,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Circle K
Port Orange, FL
07.2012 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Education
Some College (No Degree) - Medical Insurance Billing
Ashworth College
Norcross, GASkills
- Insurance Verification
- Anatomy and physiology
- HIPAA Compliance
- Medical Terminology
- Workflow Management
- Medical Billing
- Regulatory guidelines
- Ethical standards
- Data Entry
- Clinical Documentation
Timeline
Assistant Store Manager
Circle K
07.2012 - Current
Some College (No Degree) - Medical Insurance Billing
Ashworth College
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