Jessica Drews
Linden,MI
Summary
Dynamic and engaging Managing Bartender with a proven track record at Linden Brewing Company. Excelled in customer service and clear communication, enhancing patron loyalty and streamlining operations. Demonstrated expertise in inventory management and upselling strategies, significantly optimizing stock levels and profitability. Skilled in training teams to uphold high service standards, embodying both leadership and an outgoing personality.
Overview
9
9
years of professional experience
Work History
Managing Bartender
Linden Brewing Company
05.2024 - Current
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
Head Bartender
Smokestreet Barbecue
11.2017 - 06.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Managing Bartender
Village Bar and Kitchen
09.2015 - 11.2017
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
- Streamlined bar operations by creating efficient systems for drink preparation, order taking, and payment processing.
- Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Milford High School
Milford, MIGeneral Studies
Oakland Community College
Bloomfield Hills, MISkills
- Task delegation
- Upselling strategies
- Customer service
- Clear and effective communication
- Engaging personality
- Outgoing personality
Timeline
Managing Bartender
Linden Brewing Company
05.2024 - Current
Head Bartender
Smokestreet Barbecue
11.2017 - 06.2024
Managing Bartender
Village Bar and Kitchen
09.2015 - 11.2017
Milford High School
General Studies
Oakland Community College
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