Jessica Duran
Summary
Goal-driven Bilingual, with 5+ years of experience managing a busy reception area and multi-line telephone systems developing a solid ability to multitask and prioritize responsibilities while providing exceptional customer service to patients. Security-conscious and astute in control of confidential documentation, fast learner and adapt very easy to any environment. In-depth knowledge of insurance coverage forms, procedures, prior authorizations, verifying benefits and policies.
Highly-motivated, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
St. Luke’s
Easton
07.2025 - Current
- Prepared patients for blood collection through clear communication and comfort measures.
- Collected blood samples using venipuncture and capillary methods with precision.
- Processed specimens according to hospital protocols and safety guidelines.
- Ensured compliance with infection control standards during blood draws.
- Maintained accurate patient records and documentation in electronic systems.
- Managed inventory of supplies, ensuring availability for daily operations.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
Front Desk Coordinator
St. Luke's
Phillipsburg
06.2022 - 07.2025
- Opened the office and completed closing paperwork and procedures daily.
- Welcomed large volume of patients and improved overall customer service.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled translation calls.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Provided guidance to providers regarding the prior authorization process.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Maintained accurate records of all authorization activities in the database system.
- Researched clinical criteria and determined eligibility for requested services based on plan provisions.
- Reviewed claims submitted without valid pre-authorization codes and took corrective action when necessary.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
Receptionist
Delmont Medical Care
Freeport
02.2019 - 03.2020
- Compile and produce documents and reports, copied or faxed required papers to appropriate parties
- Manage a line system to handle more than 100 incoming calls per day
- Processed Co-Payments and updated accounts to reflect balance changes
- Scheduled Cardio, Nephro, Vascular, Ophthalmology, Gastro as well as regular appointments
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Received incoming packages and mail, correspondence and shipped outgoing items
- Directed patients to appropriate personnel to address concerns, resolved complaints or answered related questions
- Took accurate messages for staff and management to facilitate open and speedy communication
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Education
Phlebotomy Certification - Phlebotomy
St. Luke’s School of Phlebotomy
Bethlehem, PA09-2024
GED -
Freeport Learning Center
Freeport, NY10.2018
Skills
- Credit card payment processing
- Stockroom procedures
- Team leadership
- Active listening
- Inbound and outbound calling
- Microsoft Office
- Problem-solving abilities
- High-energy attitude
- Adaptive team player
- Multi-line telephone skills
- Organization and efficiency
- Data entry
- Flexible
- Scheduling and Calendar Management
- Multitasking and Prioritization
- Call Answering and Routing
Languages
Spanish
Native/ Bilingual
Certification
CPR and AED Certification By the American Heart Association
Timeline
Phlebotomist
St. Luke’s
07.2025 - Current
Front Desk Coordinator
St. Luke's
06.2022 - 07.2025
Receptionist
Delmont Medical Care
02.2019 - 03.2020
GED -
Freeport Learning Center
Phlebotomy Certification - Phlebotomy
St. Luke’s School of Phlebotomy