LaMiracle Johnson
McCool,MS
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills. Highly effective in complying with safety requirements. Diligent Phlebotomist with strong background in blood and plasma from healthy adult donors. Skilled in educating donors and public on therapeutic products derived from plasma, screening process and laboratory policies.
Overview
6
6
years of professional experience
Work History
Phlebotomist Technician
Merritt Healthcare
Madison, United States
04.2024 - Current
- Provided care to patients following established standards and practices.
- Drew quality blood samples from patients and prepared specimens for lab testing.
- Performed a variety of routine blood draws from patients included venipuncture, heel sticks, and finger sticks using standard equipment.
- Performed various quality control procedures to maintain compliance with internal and regulatory requirements.
Warehouse Loader
United Parcel Service, UPS
Kosciusko MS
10.2021 - 01.2024
- Prevented spoilage by rotating warehouse products with new shipments.
- Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
- Packed and palletized items for shipment on outbound trailers.
- Operated forklift to move pallets and heavy items on and off vehicles.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Account Service Representative
Cspire Wireless
06.2022 - 11.2023
- Provided detailed explanations of products, services, and account options to customers
- Responded promptly to customer inquiries via phone, email, and online chat support systems
- Investigated any complaints from customers regarding service issues or billing disputes.
Client Processing Specialist
Activus Connect
01.2019 - 11.2021
- Streamlined documentation efforts in the case management system, governing information for +11,000 patients, reducing documentation errors by more than 50%
• Served as a subject matter expert (SMEs) to executive leaders to skyrocket quality assurance metrics for documentation and increase partnerships - Reviewed customer requirements to ensure accuracy of product specifications.
- Documented operational procedures, workflows and best practices.
- Performed data analysis to identify trends, problems and solutions.
Education
Bachelor of Science - Industrial Engineering
Mississippi State University
Starkville, MS05.2026
Pre-Nursing
Holmes Community College
Goodman, MS05.2021
Kosciusko High School
Kosciusko, MS05.2019
Skills
- Computer Skills
- Sales Transactions
- Credit Card Payment Processing
- Project Management Abilities
- Sales Quota
- Order Processing
- De-Escalation Techniques
- Account Management
- Active Listening
- Data Entry
- Attention to Detail
- Flexible and Adaptable
- HIPAA
- Medical Records Maintenance
- Sample and specimen collection
- Venipucture
- Diagnostic Testing
- Medical Records Review
- Sanitation and sterilization
- Staff Management
Timeline
Phlebotomist Technician
Merritt Healthcare
04.2024 - Current
Account Service Representative
Cspire Wireless
06.2022 - 11.2023
Warehouse Loader
United Parcel Service, UPS
10.2021 - 01.2024
Client Processing Specialist
Activus Connect
01.2019 - 11.2021
Bachelor of Science - Industrial Engineering
Mississippi State University
Pre-Nursing
Holmes Community College
Kosciusko High School
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