Jessica Eich
Plano,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.
Overview
2
2
years of professional experience
Work History
Server
Saltgrass Steakhouse
Richardson, TX
06.2022 - 09.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Checked guests' identification before serving alcoholic beverages.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sales Associate
Victoria Secret
Allen , TX
01.2021 - 06.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Developed, marketed and sold full range of products and support services.
Education
Plano Sr High School
Plano, TX06.2020
Skills
- Team Player
- High-Energy and Stamina
- Menu Memorization and Presentation
- Cool Under Pressure
- Warm and Friendly
- Customer Service and Rapport
- Food and Beverage Service
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- Ability to Lift 30 Pounds
- Age Verification
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Billing and Payment Processing
- Table Bussing
- Sales Expertise
- Anticipating Guest Needs
- Greeting and Seating Guests
- Beverage Preparation
- Waiting Tables
- Hospitality Service Expertise
- Guest Satisfaction
- Tableside Service
- Food Preparation and Safety
- Writing
- Instructing
Timeline
Server
Saltgrass Steakhouse
06.2022 - 09.2022
Sales Associate
Victoria Secret
01.2021 - 06.2022
Plano Sr High School