Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica English

West Monroe

Summary

Skilled in time management and problem-solving, I significantly enhanced guest relations at Schulte Hospitality. As a Front End Team Lead at Bgc Partners, I improved efficiency and productivity, demonstrating strong multitasking abilities and a focus on achieving positive outcomes.

Overview

7
7
years of professional experience

Work History

Front Desk Associate

Schulte Hospitality
05.2024 - 12.2024
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Front End Team Lead

Bgc Partners
12.2021 - 05.2024
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed efficient cash register operations.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Server/Lead Server Trainer

Redlobster
02.2018 - 12.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Accounting

Grambling State University
Grambling, LA

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations

Timeline

Front Desk Associate

Schulte Hospitality
05.2024 - 12.2024

Front End Team Lead

Bgc Partners
12.2021 - 05.2024

Server/Lead Server Trainer

Redlobster
02.2018 - 12.2021

Accounting

Grambling State University
Jessica English