Summary
Overview
Work History
Education
Skills
References
Timeline
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JESSICA ESPINOSA

Wintergarden,FL

Summary

Customer-focused and highly motivated professional with 20 years of experience in delivering exceptional service and resolving customer issues. I am seeking a challenging position where I can utilize my effective communication skills, problem-solving abilities, and passion for helping customers to enhance overall satisfaction and contribute to the company's success.

Overview

19
19
years of professional experience

Work History

Patient Access Registrar

UF Health Hospital
07.2022 - Current
  • Proactively sought assistance to improve assigned responsibilities, enhancing role effectiveness
  • Maintained working relationships with clinical partners to facilitate open communication between departments and improve the patient experience
  • Provided timely coverage of assigned work area, ensuring prompt patient service and availability for registration needs
  • Exceeded productivity standards set by department leadership
  • Demonstrated flexibility in scheduling to meet department needs and effectively manage time
  • Provided coverage for PBX (Switchboard) operations as needed, including full shifts and breaks
  • Maintained knowledge of PBX operations, alarm systems, and security protocols
  • Actively participated in department meetings, fostering positive dialogue within the team

Endo Tech

Center For Digestive Health
01.2022 - 06.2024
  • Preparation of Equipment: Ensuring that endoscopic equipment is sterilized, functioning properly, and ready for use before procedures.
  • Assisting During Procedures: Supporting physicians by handling instruments, maintaining a sterile environment, and ensuring patient comfort.
  • Documentation: Recording details of the procedure, including patient information, findings, and any complications.
  • Maintenance of Equipment: Regularly checking and maintaining endoscopic instruments and equipment to ensure safety and reliability.
  • Collaboration: Working closely with nurses, doctors, and other medical staff to ensure comprehensive patient care.


Lead Medical Assistant

Center For Digestive Health
04.2011 - 01.2022
  • Assist healthcare professionals in clinical procedures, including patient examinations, wound care, and injections
  • Perform venipuncture and collect specimens for laboratory testing
  • Accurately document patient information and medical histories in electronic health records (EHR)
  • Schedule appointments, verify insurance, and manage front desk operations
  • Provide patient education on medications, treatment plans, and follow-up care
  • Ensure compliance with infection control protocols and maintain a clean and sterile environment
  • Collaborate with the healthcare team to deliver high-quality patient care
  • Participate in continuing education and training to stay updated on best practices and medical advancements

Lead Medical Assistant

OB/Gyn of Central Florida
01.2006 - 01.2011
  • Assist OB/GYN providers in prenatal and postnatal care, family planning, and gynecological procedures
  • Conduct patient interviews, record medical histories, and update electronic health records
  • Perform venipuncture, administer vaccinations, and collect specimens for laboratory testing
  • Prepare and assist during OB/GYN exams, including pap smears, ultrasounds, and fetal monitoring
  • Educate patients on pregnancy care, contraception options, and women's health issues
  • Coordinate patient appointments, verify insurance, and manage front desk operations
  • Ensure compliance with infection control protocols and maintain a clean and sterile clinical environment

Education

ASSOCIATE IN ARTS DEGREE -

VALENCIA COLLEGE
11.2024

CERTIFIED MEDICAL ASSISTANT -

HIGH-TECH OF ORLANDO
08.2003

DIPLOMA -

WEST ORANGE HIGH
05.2002

Skills

  • Medical terminology
  • Medical billing and coding
  • CPR and Basic Life Support (BLS) certification
  • Proficient in EMR (EPIC, SAGE, GMed)

References

Available upon request.

Timeline

Patient Access Registrar

UF Health Hospital
07.2022 - Current

Endo Tech

Center For Digestive Health
01.2022 - 06.2024

Lead Medical Assistant

Center For Digestive Health
04.2011 - 01.2022

Lead Medical Assistant

OB/Gyn of Central Florida
01.2006 - 01.2011

CERTIFIED MEDICAL ASSISTANT -

HIGH-TECH OF ORLANDO

DIPLOMA -

WEST ORANGE HIGH

ASSOCIATE IN ARTS DEGREE -

VALENCIA COLLEGE

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