Jessica Espinoza
Shafter,California
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Hardworking offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Responsible, when working with little to no supervision through 15 years of experience.
Very organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Groves Insurance Services
Shafter, CA
08.2008 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sold auto, home, and other various insurance products to individuals within assigned territory using consultative selling techniques.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Executed record filing system to improve document organization and management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained detailed records of customer information and policy sales.
- Connected with prospective clients to set appointments.
- Finalized sales and collected necessary deposits.
Education
High School Diploma -
Shafter High School
Shafter, CA06.2007
Skills
- Employee Training
- Customer Service
- Records Management Systems
- Mail Management
- Cash Deposit Preparation
- Data Entry Documentation
- Phone Call Answering
- Sorting and Labeling
- Office Management
- Critical Thinking
- Grammar
Languages
English
Spanish
Timeline
Administrative Assistant
Groves Insurance Services
08.2008 - 03.2023
High School Diploma -
Shafter High School