Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Espinoza

Brownsville,Texas

Summary

I am a sales professional with exceptional customer service and sales skills seeking to provide premier service to clients and up-sell products in person, over the phone and through email who possesses written and verbal communication skills and always strives for customer satisfaction. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Mobile — Assistant Manager

T-Mobile
06.2022 - 07.2023
  • I coordinate with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues
  • I lead a team of 5 mobile expert each shift, evaluated performance, and provided mentorship to facilitate professional growth
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Retention Specialist

Charter Communications, Spectrum
09.2021 - 06.2022
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Evaluated current customer retention strategies and recommended improvements.

Merchandise and Service Coordinator

Ulta Beauty
08.2017 - 09.2019
  • Communicated with clients and service providers to provide updates on work progress.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.

Beauty Consultant Sales Representative

Dillards
07.2016 - 08.2017
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Waitress

Lotus Inn
02.2014 - 06.2016
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

High School Diploma -

Simon Rivera Early College High School
Brownsville, TX
06.2016

Skills

  • Employee Performance Evaluations
  • Task Delegation
  • Employee Scheduling
  • Operations Management
  • Product and Service Knowledge
  • Quality Assurance
  • Effective Communication
  • Language Proficiency

Languages

Spanish
Native or Bilingual

Timeline

Mobile — Assistant Manager

T-Mobile
06.2022 - 07.2023

Retention Specialist

Charter Communications, Spectrum
09.2021 - 06.2022

Merchandise and Service Coordinator

Ulta Beauty
08.2017 - 09.2019

Beauty Consultant Sales Representative

Dillards
07.2016 - 08.2017

Waitress

Lotus Inn
02.2014 - 06.2016

High School Diploma -

Simon Rivera Early College High School
Jessica Espinoza