Jessica Evans
Jamestown,TN
Summary
Dynamic and results-oriented professional with extensive experience in business operations management and office administration, notably at Signature Healthcare of Fentress County. Excelled in streamlining processes, enhancing customer satisfaction, and managing financial operations. Skilled in payroll and budgeting, and proficient in fostering team productivity. Demonstrated ability to improve workflow efficiency and support business growth through strategic initiatives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Office Manager
Signature Healthcare of Fentress County
Jamestown, TN
12.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
Office Manager
Fentress County EMS
Jamestown, TN
02.2019 - 03.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Health Navigator
Main Street Health
Nashville, TN
07.2023 - 12.2023
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Collaborated closely with medical professionals allowing better understanding of each individual situation that ultimately improved the overall quality of life.
Admissions Supervisor
Jamestown Regional Medical Center
Jamestown, TN
08.2014 - 02.2019
- Handled escalated concerns or disputes related to the admissions process, working diligently to reach satisfactory resolutions for all parties involved.
- Developed comprehensive training materials for new staff members, resulting in quicker onboarding and increased productivity.
- Implemented an online application system that streamlined submission procedures while maintaining data security standards.
- Coordinated orientation events for new students, fostering connections among peers and acclimating them to the campus environment before classes began.
- Managed a team of admissions advisors to ensure consistent messaging and support for prospective students.
Education
High School Diploma -
YAI
Jamestown, TN05-2006
Skills
- Payroll and budgeting
- Credit and collections
- Business operations management
- Documentation and control
- Scheduling and calendar management
- Policy and procedure modification
- Medicare and Medicaid Expertise
- Electronic medical records (EMR) systems
- File systems maintenance
- Office inventory oversight
- Office management software
- Spreadsheet and database creation
Certification
Certified Ambulance Coder (CAC)
Timeline
Business Office Manager
Signature Healthcare of Fentress County
12.2023 - Current
Health Navigator
Main Street Health
07.2023 - 12.2023
Office Manager
Fentress County EMS
02.2019 - 03.2024
Admissions Supervisor
Jamestown Regional Medical Center
08.2014 - 02.2019
High School Diploma -
YAI