Jessica Fender
Henderson
Summary
Customer-oriented Manager with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed in preparation and sale of alcoholic beverages, all gaming bar procedures and liquor laws. I am knowledgeable about bar operations practices and bringing natural leadership and top-notch planning abilities. Focused on profit maximization through improved cost controls and strategic promotions. Talents include building strong teams and training employees in customer service, sales and gaming.
Overview
17
17
years of professional experience
Work History
General Manager
The BAR@ Warm Springs
03.2022 - 11.2024
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Designed modern employee recognition program which boosted productivity and improved morale.
General Manger
Distill Bar
01.2021 - 03.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Golden Entertainment, Inc. Sierra Gold Jones
08.2014 - 01.2021
- Manage Bar team schedule with eye for coverage needs and individual strengths.
- Engaged team members and improved performance by delivering daily updates and conducting Team member meetings to obtain feedback and convey new policies.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Adhered to state laws regarding alcoholic beverage service.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated, trained and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Completed inventory purchases and oversaw restocking.
Cabana Server
Green Valley Ranch Resort Spa & Casino
01.2019 - 10.2019
- Increased sales significantly by upselling higher-end products to customers.
- Kept track of event finances, initial deposits, due payments and final balances.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for pool and day club with social relevancy and intentionality
Administrative Assistant/Personal Assistant
Kevin Kerns
02.2011 - 05.2017
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
Cocktail waitress at Blush and Casino cocktail waitress
Wynn Las Vegas
01.2011 - 07.2014
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Events Cordinatar/ Promotional Marketing
Human Events Promotions
04.2008 - 08.2012
- Coordinated and participated in promotional activities and trade shows.
- Created key Internet marketing activities to acquire and retain new clients through email campaigns, affiliate marketing, and social media.
Education
Associate of Science -
College of Southern Nevada
Henderson, NV05.2015
Esthetics License - Esthetics License
G Skin And Beauty Institute
Henderson, NV01.2013
Certified Laser Technician - Medical and Cosmetic Lasers
National Laser Institute
16601 N. 90th St, Scottsdale AZ 852602010
Skills
- Responsible alcohol service
- Highly reliable
- Extensive food/beverage knowledge
- Supervision
- Project organization
- Team building
- Time Sheet Review
- Vendor management
- Exemplary customer service
- Ordering bar supplies
- MS Office
- Budgets
- Operational improvement
- Order Picking and Processing
Timeline
General Manager
The BAR@ Warm Springs
03.2022 - 11.2024
General Manger
Distill Bar
01.2021 - 03.2022
Cabana Server
Green Valley Ranch Resort Spa & Casino
01.2019 - 10.2019
General Manager
Golden Entertainment, Inc. Sierra Gold Jones
08.2014 - 01.2021
Administrative Assistant/Personal Assistant
Kevin Kerns
02.2011 - 05.2017
Cocktail waitress at Blush and Casino cocktail waitress
Wynn Las Vegas
01.2011 - 07.2014
Events Cordinatar/ Promotional Marketing
Human Events Promotions
04.2008 - 08.2012
Certified Laser Technician - Medical and Cosmetic Lasers
National Laser Institute
Associate of Science -
College of Southern Nevada
Esthetics License - Esthetics License
G Skin And Beauty Institute
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