Jessica Flaherty
Hernando
Summary
Adaptable and detail-oriented insurance agent known for exceptional customer service and management of client accounts. Committed to enhancing client experiences and achieving high satisfaction ratings through tailored insurance solutions and proactive follow-ups.
Overview
5
5
years of professional experience
Work History
Agent /Business Office Manager
Depot Insurance Inc.
Crystal River, FL
10.2023 - Current
- Managed client inquiries and provided tailored insurance solutions to meet individual needs.
- Developed and maintained strong relationships with clients, ensuring high levels of satisfaction and retention shown with my current Google reviews.
- Processed policy renewals and amendments efficiently, ensuring compliance with company standards.
- Conducted thorough risk assessments to identify coverage needs for diverse clientele.
- Handled cash deposits and kept track bank records as well as month to month office bills.
Agent
Fero & Sons Insurance
Ocala, FL
06.2023 - 11.2023
- Developed customized insurance solutions to meet client needs.
- Assisted clients in navigating policy options and coverage details.
- Managed client accounts, ensuring accuracy in documentation and processing.
- Conducted regular follow-ups to maintain strong client relationships.
Customer Service Agent
Freeway Insurance
Spring Hill, FL
11.2021 - 06.2023
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Processed insurance applications and policy changes using proprietary software systems efficiently.
- Maintained up-to-date knowledge of insurance products to provide accurate information to customers.
- Trained new team members on customer service best practices and operational procedures.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Education
220 General Lines Agent - Insurance
Central Insurance School
St. Petersburg, FL08-2024
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Experienced in Auto, Home, Commercial, General Liability, Flood, and Umbrella Commercial policies
Timeline
Agent /Business Office Manager
Depot Insurance Inc.
10.2023 - Current
Agent
Fero & Sons Insurance
06.2023 - 11.2023
Customer Service Agent
Freeway Insurance
11.2021 - 06.2023
220 General Lines Agent - Insurance
Central Insurance School