Open To Work
Shirley Walker
Dallas
Work Preference
Summary
Dedicated professional with extensive experience in healthcare and client services. Known for delivering compassionate care and enhancing client satisfaction through effective problem-solving and attention to detail.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Agent/Office Manager
Primerica
09.2011 - Current
- Assisted clients in understanding financial products and services.
- Conducted needs analysis to tailor financial plans for individual clients.
- Developed and maintained strong client relationships through regular follow-ups.
- Collaborated with team members to streamline onboarding processes for new clients.
- Provided support in the preparation of presentations for client meetings.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
CNA
Favorite Healthcare Agency
01.2022 - 05.2026
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Whole Person
01.2019 - 05.2025
- Collaborated with interdisciplinary team to develop individualized care plans for patients.
- Provided emotional support to patients and families during challenging situations.
- Implemented process improvements that enhanced patient satisfaction and workflow efficiency.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
PCT
Saint Luke's Hospital
09.1989 - 2015
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments, following infection control protocols.
- Documented patient progress and care activities accurately in electronic health records.
- Trained new staff on best practices for patient care and safety procedures.
- Assist with cardiac cath patients with sheath procedures
Education
Associate of Arts - Nursing
PVCC/UMKC
Kansas City, MOSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Certification
- [Area of expertise] License - [Timeframe]
Timeline
CNA
Favorite Healthcare Agency
01.2022 - 05.2026
CNA
Whole Person
01.2019 - 05.2025
Agent/Office Manager
Primerica
09.2011 - Current
PCT
Saint Luke's Hospital
09.1989 - 2015
Associate of Arts - Nursing
PVCC/UMKC