Jessica Ford

Fresno,CA

Summary

Dynamic and dedicated professional with a strong background in customer service at Wingstop. Proven ability to enhance customer satisfaction through effective communication and cash handling. Recognized for maintaining a clean and organized workspace at FedEx Ground, demonstrating exceptional work ethic and attention to detail. Committed to delivering excellence in every interaction.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

year of professional experience

Work History

Cashier

Wingstop

09.2024 - 06.2025

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.

Receiver

Fed Ex Ground

01.2025 - 05.2025

Kept work areas clean, safe, and organized.
Maintained a clean and organized receiving area, enhancing workflow and productivity.
Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
Unloaded pallets and deliveries and organized products in warehouse.
Compared shipping orders and invoices against contents received to verify accuracy.
Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
Restocked products and rotated items according to standard procedures.
Placed, tagged, and secured merchandise in diverse designated areas.

Education

High School Diploma -

Hoover High School

Fresno, CA

06-2014

Skills

Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling

Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Customer relations
Order taking

Work Type

Full Time

Work Location

On-SiteRemote

Timeline