Jessica Fouts
FORT WHITE
Summary
Dynamic professional with a strong work ethic and proven customer service skills. Enhanced revenue through effective upselling and streamlined processes, showcasing attention to detail and teamwork. Adept at managing multiple priorities in fast-paced environments, consistently exceeding sales targets while fostering client relationships.
Overview
9
9
years of professional experience
Work History
Internal Service Advisor
Honda of Lake City
09.2024 - Current
- Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
- Increased overall revenue through upselling additional services based on individual client needs assessment findings.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Streamlined internal processes for increased efficiency and productivity within the service department.
Warranty Admin
Hopkins Ford
10.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Warranty Admin
Dundee Ford
12.2020 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Service Advisor
McGrath Arlington Kia
07.2019 - 12.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Server
Crosstown Pub and Grill
09.2017 - 07.2019
Server
Brewingz
01.2017 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shop Hand
Browns Racing
01.2016 - 01.2017
- Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
- Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
- Used hand trucks and forklifts to load, unload, and transport items.
- Streamlined inventory management for improved organization and easier access to essential items.
- Addressed customer inquiries promptly, fostering strong relationships and repeat business.
Education
University of Central Florida
Orlando, FLSkills
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Team collaboration
- Workflow management
- Data processing
Timeline
Internal Service Advisor
Honda of Lake City
09.2024 - Current
Warranty Admin
Hopkins Ford
10.2023 - 09.2024
Warranty Admin
Dundee Ford
12.2020 - 10.2023
Service Advisor
McGrath Arlington Kia
07.2019 - 12.2020
Server
Crosstown Pub and Grill
09.2017 - 07.2019
Server
Brewingz
01.2017 - 09.2017
Shop Hand
Browns Racing
01.2016 - 01.2017
University of Central Florida
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