Jessica Freund
Chicago,IL
Summary
Customer-focused professional adept at delivering top-tier service in high-end dining settings. Possessing a polished skill set, I excel in providing a seamless dining experience through meticulous attention to detail and a comprehensive understanding of menu offerings. Eager to contribute my expertise in maintaining an upscale service atmosphere while ensuring guest satisfaction remains paramount.
Overview
11
11
years of professional experience
Work History
Server
Windy City Cafe
12.2016 - Current
- High volume, fast pace breakfast restaurant
- Cultivate fun and welcoming relationships with regular customers.
- Served food and beverages swiftly with focused attention to detail and customer needs
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hairstylist, Owner
WIld WIllow Salon
11.2015 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Developed loyal following of clients by providing high-quality services.
Server
Bull & Bear
12.2015 - 12.2016
- Served guests in upscale sports bar located in Chicago's River North neighborhood
- Extensive wine, beer, liquor knowledge
- Manage large tables and section
- Provide exceptional and personable service.
- good and knowledgeable communication with kitchen staff
Server
Anna's House
05.2014 - 11.2015
- Acted as an extension of management while serving guests in a casual breakfast spot
- Held closing shift manager role and trained new employees
- Extensive menu knowledge
- Provided personable service.
- Served food and beverages promptly with focused attention to customer needs.
Server
Gravity Taphouse and Grille
05.2014 - 05.2015
- Provided beer-centric service to guests in a lively atmosphere
- Extensive knowledge of craft beer and spirits
- Cicerone courses
- Manage large groups and parties.
- Shared knowledge of menu items and flavors, helped customers decisions bases on tastes and personal preferences
Server
Rhythm Kitchen Seafood & Steaks
04.2013 - 05.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Extensive wine knowledge
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Cosmetology -
Douglas J Aveda Institute
Grand Rapids, MI01.2010
Skills
- High-Volume Dining
- Wine Pairings
- Suggestive Selling
- Relationship Management
Hobbies and Interests
Cooking, entertaining, travel and culinary experiences
Timeline
Server
Windy City Cafe
12.2016 - Current
Server
Bull & Bear
12.2015 - 12.2016
Hairstylist, Owner
WIld WIllow Salon
11.2015 - Current
Server
Gravity Taphouse and Grille
05.2014 - 05.2015
Server
Anna's House
05.2014 - 11.2015
Server
Rhythm Kitchen Seafood & Steaks
04.2013 - 05.2014
Cosmetology -
Douglas J Aveda Institute
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