Jessica Gallegos
La Puente,CA
Summary
Reliable and hardworking with experience maintaining clean,safe and organized facilities. Able to work independently and complete tasks efficiently.
Overview
20
20
years of professional experience
Work History
Research and Adjustment Representative
Bank of America
Brea, CA
08.2006 - 04.2026
- Facilitated customer account management and resolved inquiries efficiently.
- Streamlined transaction processes to enhance customer satisfaction and expedite service delivery.
- Collaborated with teams to implement compliance protocols and reduce operational risks.
- Trained new representatives on banking procedures and customer service best practices.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Cleaning Assistant
Home Service
La Puente, CA
01.2022 - 02.2024
- Maintained cleanliness and organization in residential spaces, ensuring high-quality standards.
- Utilized cleaning tools and supplies effectively to achieve optimal results.
- Implemented time management strategies to enhance workflow efficiency during cleaning tasks.
- Developed customized cleaning plans based on client preferences and requirements.
- Used time management and efficient cleaning methods to meet deadlines.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained cleanliness and organization in residential spaces, ensuring client satisfaction.
Education
Health Administration
Citrus College
Glendora, CAHigh School Diploma -
Bassett High School
La Puente, CA06-2003
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client services
- Business development
- Carpet cleaning
- Waste disposal
- Window cleaning
- Restroom maintenance
- Kitchen cleaning
Timeline
Cleaning Assistant
Home Service
01.2022 - 02.2024
Research and Adjustment Representative
Bank of America
08.2006 - 04.2026
Health Administration
Citrus College
High School Diploma -
Bassett High School