Jessica Garcia
Salem,OR
Summary
Enthusiastic customer service professional eager to contribute to team success through hard work, attention to detail and organizational skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Capable of serving more than 100 daily customers in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Teller
Key Bank
06.2021 - 10.2023
- Proficient in high cash volume handling with zero discrepancies or errors
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Provided 100% customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Sales Manager
Rent-A-Center
02.2019 - 03.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Accomplished 100% sales goals through product knowledge and customer relationship management.
- Handled high call volume to address customer inquiries and concerns.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Performed follow-ups with leads to secure new revenue.
- Set up appointments with potential and current customers to promote new products and services.
Call Center Representative
Wells Fargo
01.2016 - 11.2018
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Met all customer call guidelines including service levels, handle time and productivity.
- Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
High School Diploma -
McKay High School
Salem, OR06.2014
Skills
- Good listening skills
- Computer Skills
- Sales expertise
- Customer service
- Excellent Communication
- Problem solving
- Cash Handling
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Teller
Key Bank
06.2021 - 10.2023
Sales Manager
Rent-A-Center
02.2019 - 03.2020
Call Center Representative
Wells Fargo
01.2016 - 11.2018
High School Diploma -
McKay High School