Hi, I’m
Jessica Garcia
Brooklyn,NY
Summary
Motivated and personable professional with a background in psychology and customer service. Dynamic Learning Ambassador at Amazon JFK8, adept at fostering a positive onboarding experience through engaging presentations and adaptive teaching methods. Proven problem-solver with strong public speaking skills, enhancing employee development and streamlining processes. Committed to creating a collaborative environment that promotes trust and effective communication among new hires and peers.
Overview
5
years of professional experience
Work History
Amazon JFK8
Learning Ambassador
10.2023 - Current
Job overview
- Represented organization at delivering and engaging module presentations to diverse audiences.
- Engaged new hires in conversation to offer hospitality, aid in service recovery and engender trust.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with new hires.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
- Maintained clean, organized and professional work environment.
AMZON JFK8
Amazon FC
01.2021 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others
- Adaptable and proficient in learning new concepts quickly and efficiently.
The Holy Spirit Church
Receptionist
01.2020 - 05.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Borough of Manhattan Community CollegeNew York, NY
Associate of Arts from Psychology
08-2025
New Utrecht High SchoolBrooklyn, NY
High School Diploma
07-2020
Skills
- Adaptive learning
- Peer mentoring
- Time management
- Customer service
- Analytical thinking
- Collaborative learning
- Problem-solving
- Teamwork and collaboration
- Public speaking
- Organization Skills
- Bilingual
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Learning Ambassador
Amazon JFK8
10.2023 - Current
Amazon FC
AMZON JFK8
01.2021 - Current
Receptionist
The Holy Spirit Church
01.2020 - 05.2021
Borough of Manhattan Community College
Associate of Arts from Psychology
New Utrecht High School
High School Diploma
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