Jessica Garfield
Arlington,WA
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Amazon
08.2021 - Current
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Improved Inbound processes and reduced cost by 15%
- Launched 2 fulfillment centers, onboarded 5 new Area Managers
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
Store Manager
Marshalls
08.2018 - 08.2021
- Improved sales 11% by creating innovative visual merchandising displays and store layouts.
- Implemented innovative programs to increase customer loyalty with 6% increase in credit card subscriptions
- Reduce employee turnover through recognition programs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Executive Team Lead
Target
09.2014 - 08.2018
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Drove process improvements that led to increased efficiency in daily operations while maintaining high-quality output from all team members.
- Delivered exceptional results under tight deadlines by skillfully prioritizing tasks and delegating responsibilities among team members.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
MBA - Business Administration
Rasmussen College
Lake Elmo, MN05.2025
Bachelor of Arts - Marketing
North Dakota State University
Fargo, ND05.2016
Skills
- Policy Development and Enforcement
- Project Management
- Workforce Management
- Human Resources Management
Timeline
Operations Manager
Amazon
08.2021 - Current
Store Manager
Marshalls
08.2018 - 08.2021
Executive Team Lead
Target
09.2014 - 08.2018
MBA - Business Administration
Rasmussen College
Bachelor of Arts - Marketing
North Dakota State University