Jessica Garza
Beeville
Summary
Accomplished Enrollment Specialist with a proven track record at Boon Chapman, enhancing team productivity and customer service. Skilled in data entry and exceptional communication, adept at resolving issues and improving operational efficiencies. Demonstrated success in managing sensitive information and optimizing customer satisfaction.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
17
17
years of professional experience
Work History
Enrollment Specialist
Boon Chapman
08.2022 - 02.2025
- Updated, entered, and reviewed customer data.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Communicated effectively via telephone and email with Carriers, Account Managers, and Brokers.
Office Manager
Beeville Angel Care Ambulance
02.2011 - 07.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client and patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Assistant Manager
Valero Corner Store
02.2008 - 01.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
No Degree - Emergency Medical Responder
EMR Program
Beeville, TX08-2017
High School Diploma -
Conroe High School
Conroe, TX05-2007
Skills
- Exceptional communication
- Documentation management
- Reporting and analytics
- Customer service expertise
- Data entry skills
- Customer service background
- Enrollment verification
- Billing support
- Telephone and email skills
- Time management proficiency
- Insurance coverage verification
Timeline
Enrollment Specialist
Boon Chapman
08.2022 - 02.2025
Office Manager
Beeville Angel Care Ambulance
02.2011 - 07.2022
Assistant Manager
Valero Corner Store
02.2008 - 01.2011
No Degree - Emergency Medical Responder
EMR Program
High School Diploma -
Conroe High School
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