Jessica Geer
Amherst,CO
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
10
10
years of professional experience
Work History
Dispatcher
Clarion Home Service
Lake Forest, IL
07.2023 - Current
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Participated in team meetings discussing changes in procedures or processes.
- Resolved customer complaints related to service issues or delays.
- Provided timely updates to customers regarding their orders or requests.
- Received and dispatched calls for emergency services.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Dispatcher
Shaun's Towing & Recovery
Fort Collins, CO
05.2018 - 07.2023
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Verified driver credentials prior to assigning them a route or task.
- Resolved customer complaints related to service issues or delays.
- Provided timely updates to customers regarding their orders or requests.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Assigned drivers to appropriate routes based on customer needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Office Manage
Novus Auto Glass Repair
Fort Collins , CO
02.2015 - 07.2018
- Responded to customer inquiries via phone or email in a professional manner.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Education
Some College (No Degree) - Stenography
Prince Institute
Westminster, COSkills
- Schedule Management
- Service Coordination
- Customer Relations
- Database Management
- Route Navigation
- Work Order Management
- Driver communication
- Dispatch Coordination
Affiliations
My passion is horses. I have had horses for over 20 years! I don't currently show like I used to, but currently have two that I love spending time with!
I also enjoy baking. If it is too hot or too cold outside, I pull out the flour and bake bread, pizza crust, cupcakes, and recently learned to make pasta!
Timeline
Dispatcher
Clarion Home Service
07.2023 - Current
Dispatcher
Shaun's Towing & Recovery
05.2018 - 07.2023
Office Manage
Novus Auto Glass Repair
02.2015 - 07.2018
Some College (No Degree) - Stenography
Prince Institute
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