Jessica Goebel
Albertville,MN
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Achieved high customer satisfaction ratings through effective communication and team collaboration. Expert in hospitality service, consistently exceeding performance goals while making genuine connections with guests. Proficient in POS systems and trained new staff on service excellence. Ability to transition to different roles.
Overview
22
22
years of professional experience
Work History
Server
Olive Garden - Darden Restaurants
Maple Grove, MN
01.2004 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Processed payments efficiently, handling cash and electronic transactions accurately.
- Resolved customer complaints promptly, maintaining positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
No Degree - Social Work
St Cloud State University
St Cloud, MNSkills
Strong work ethic
Exceptional customer service
Hospitality service expertise
Service prioritization
Team collaboration
Task organization
Certified Trainer for 20 years
Multiple roles including Bar, Host and ToGo
Timeline
Server
Olive Garden - Darden Restaurants
01.2004 - Current
No Degree - Social Work
St Cloud State University