JESSICA GONZALES
JACKSONVILLE,US
Summary
Retail Manager with over two decades of experience in retail management, specializing in business development and strategic planning. Demonstrates exceptional skills in event planning, inventory management, and financial analysis, driving significant sales growth and brand awareness. Committed to fostering a high-energy environment that empowers teams and enhances customer engagement through innovative strategies.
Overview
23
23
years of professional experience
Work History
Luxury Cosmetic Manager
Dillards
12.2024 - Current
- Manage all operations, such as scheduling markdowns, transfers, floor moves and inventory
- Manage luxury cosmetics, boosting brand sales with strategic vendor collaboration.
- Achieved double-digit growth, ranking third in the company in luxury cosmetics
- Develop action plans to align with sales goals, enhancing customer engagement.
- Organize events to increase brand awareness and elevate shopping experiences.
- Empower team through training, driving personal sales and department success.
Area Sales Manager
Dillards
08.2018 - 12.2024
- As a Dillards Area Sales Manager for the Men's Department, I led a team with a high focus on delivering five-star customer service, ensuring that all employees were well-informed of their daily expectations, including markdowns, transfers, merchandising, and floor moves, which fostered accountability and clarity in operations. I developed and implemented comprehensive training programs that enhanced employees' product knowledge and sales techniques, empowering them to exceed individual sales goals and contribute to the overall success of the department. Additionally, I organized promotional events tailored to align with brand focus and market trends, driving customer engagement and sales growth. My efforts culminated in an impressive +35% increase in annual sales, significantly surpassing the previous year's performance. Under my leadership, the Men's Department achieved the distinction of being the third highest volume department among over 300 stores, emphasizing our strategic focus on targeted brands and exceptional customer service.
Cosmetic Manager - Clinique
Belk
04.2002 - 08.2018
- I lead and oversee all operations in the department. I develop action plans according to the marketing calendar to achieve and exceed high-volume sales goals. I train and develop beauty advisors on product knowledge, how to build a client portfolio, and sales strategy. I plan and execute beauty and spa events. I assist in the hiring process. I delegate tasks to maintain department cleanliness.
Education
Business Management - Computer Skills Training
02.2024
Psychology Training
Dallas, Texas02.2019
Business Management Coursework
07.2018
Skills
- Effective team leadership
- Inventory control expertise
- Effective schedule coordination
- Employee development coaching
- Strategic business analysis
Timeline
Luxury Cosmetic Manager
Dillards
12.2024 - Current
Area Sales Manager
Dillards
08.2018 - 12.2024
Cosmetic Manager - Clinique
Belk
04.2002 - 08.2018
Psychology Training
Business Management Coursework
Business Management - Computer Skills Training
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