Summary
Work History
Education
Skills
Accomplishments
Projects
BusinessDevelopmentManager
Jessica Graber

Jessica Graber

Ad Operations Manager
Red Oak,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Ad Operations Manager

Spectrum Reach
03.2025 - Current
  • Spearheaded the implementation of new ad technologies, increasing efficiency and competitiveness in the market.
  • Improved ad campaign performance by implementing strategic optimization techniques and data-driven decisionmaking.
  • Troubleshot technical issues related to ad serving platforms, maintaining seamless functionality for internal teams and external clients alike.
  • Conducted regular performance reviews of team members, fostering professional growth and development within the department.
  • Enhanced team productivity by streamlining workflow processes and implementing effective project management tools.

Ad Operations Supervisor

Spectrum Reach
Dallas, TX
01.2019 - 03.2025
  • Supervises specialists by coaching, counseling, training, and providing feedback regularly
  • Ensures compliance with departmental policies, procedures, and practices
  • Oversee that multiple deadlines throughout each day are completed
  • Monitor schedules, exception reports, and work with Account Executives to recover any lost revenue
  • Strong involvement in career development and culture committees
  • Testing and troubleshooting new products and software before being made active to the company.
  • Interview and hire for open positions within the team.
  • Analyzed campaign data to identify trends and make recommendations for future strategy, driving continuous improvement efforts.

Ad Operations Specialist/Lead

Spectrum Reach
Dallas, TX
03.2017 - 01.2019
  • Coordinate order entry for ad schedules across the country and ensure that workflow for orders are completed accurately and in a timely manner
  • Perform all double check processes to ensure media is entered exactly as detailed on traffic received
  • Complete multiple deadlines throughout each day
  • Communicate with external clients and partners to ensure proper media is received and applied to orders.
  • Contributed to overall company success by sharing expertise and providing mentorship to junior team members in the Ad Operations department.
  • Ensured optimal delivery of online advertising campaigns, maintaining a high level of client satisfaction.
  • Managed diverse portfolios of clients, adapting quickly to their specific needs and requirements.

Assistant Manager & Back of House Department Supervisor/Key Holder

Toys R Us
Mesquite, TX
09.2014 - 03.2017
  • Maintain assigned departments and oversee employees associated with it
  • Monitor sales revenue trends, emails, communications, and other numbers regularly
  • Ensure proper lock up of cash at night and regular cash pulls throughout the day
  • Arming and disarming of the building at open and close
  • Assure timely and proper unloading of weekly trucks.

Sales Associate

K’s Motorsports
Humble, TX
01.2014 - 05.2014
  • Assist clients in their buying process from start to finish
  • Maintain knowledge of the products being sold and advertised
  • Assist clients with finance applications and submit for processing
  • Follow up with clients that had previously visited and shown interest in products.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Assistant Manager

Sonic Drive
Bedford, TX
06.2005 - 03.2013
  • Lead and train carhops, fountains, and cooks.
  • Complete inventory and merchandise orders biweekly.
  • Complete temperature and safety logs multiple times a day.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Backroom Supervisor

Wal-Mart Super Center
Bedford, TX
06.2008 - 01.2011
  • Assure timely and proper unloading of trucks daily
  • Oversee and lead unloaders and backroom inventory employees
  • Ensure back stockroom and all inventory are clean and organized
  • Delegate tasks so they are completed properly and in a timely manner
  • Create weekly employee schedules.
  • Prioritized urgent tasks effectively during high-traffic periods, enabling seamless operations during peak sale events.
  • Ensured compliance with company policies and safety regulations, maintaining a safe work environment for all employees.
  • Improved backroom efficiency by implementing new organizational systems and procedures.

Education

High School Diploma -

Trinity High School
08.2003 - 05.2006

Associate of Arts - Business Management

Tarrant County College
2013

Skills

  • Data Gathering
  • Professional Relationships
  • Critical Thinking
  • ContinuousProcess Improvement
  • Strategy Management
  • Extensive Research
  • Coordinating Events
  • Team Member Development
  • Team Goals
  • Ad trafficking

Accomplishments

8/21/2023 Belief Pin Winner in category: Teamwork

  • Thank you everyone who helped test our XG systems during 4 crazy weeks of accelerated deadlines. Your efforts helped make this a smooth transition from Eclipse Plus to XG! Kudos to a great team!
  • We appreciate the work and time you put into helping the Hawaii team with the Commodity Code application in ACW. Your cheat sheet and call to explain the process is in valuable. Thanks a bunch!
  • Thank you for a great recap on Commodity Codes!

9/6/2022 Belief Pin Winner in category: Excellence

  • I don’t know what we’d do without you to keep everything running smoothly!! Thank you for always being there and helping with a smile we can feel through the computer! You rock!!
  • Jessica is always willing to help our team, department, and sales! She is an expert on ACW and I asked her to create a one sheet we could share with Local Sales teams on adding Political spots correctly so they’re easily seen in schedules as Political. She got the job done in minutes and it will be a big help to our sales teams!
  • Thank you for always jumping in to make sure we are covered whenever and whenever we need. Your positive influence is always appreciated!

Spectrum Reach Values & Beliefs Quarterly Fulfillment Leader Award - 2023 Q3

First leader to receive this newly created recognition.

Greetings All!

We would like to announce our Q3 recipient of the Spectrum Reach Values & Beliefs Quarterly Fulfillment Leader Award . . .Jessica Graber

To be a recipient of this competitive and unique quarterly award, one must first receive one or more Spark Belief Recognitions outlining how they have demonstrated one of our Spectrum Reach values and beliefs – Teamwork, Excellence, Innovation and Authenticity. They will also meet the criteria of

leadership and success on a special project, Revenue Impact, Employee feedback, Team Success, and Data driven statistics.

Here are some examples of Jessica’s contributions and accomplishments for Q3:

Excellence and Teamwork -

“Thank you Jessica for taking the time to go over commodity codes with our team! Truly appreciate your patience and knowledge going over it together and showing us step by step! Thank you!”

“Thank you so much for all your help with fixing the commodity code issue on Rancho Simi Insurance. I appreciate everything you did to help us get this corrected. Thank you!!!”

“Jessica! You are amazing and so helpful. You helped Star and I out on an order that kept creating errors and we just couldn't get it fixed ourselves. Your diligence paid off and we were able to get the new creative to start tomorrow. Thank you again for helping me through this process.”

“Thank you for helping train me on XG! I appreciate it.”

“Thank you Jessica for always willing to assist me! From jumping on a call, always being available to answer questions and to helping test new products your knowledge is very much appreciated!”

“Thank you for the extra initiative you took to help with the Disney nets dispute. Your willingness to jump in when needed day, night, or weekends is appreciated.”

“Thank you for all your help with my orders yesterday. I appreciate you jumping in to help right away!”

“We appreciate the work and time you put into helping the Hawaii team with the Commodity Code application in ACW. Your cheat sheet and call to explain the process is in valuable. Thanks a bunch!”

“While Jessica was on call last night working in XGCA she noticed that there was an issue with a partner/3rd party Cox spot in schedules. My team had scheduled it as a :30 and it was a :15. Instead of leaving it for us to fix, Jessica removed the spot from schedules to fix, and then made sure we knew we had to update the traffic. She could have left it, as it wasn't her team's work, but she didn't. That's teamwork. Thank you for your help!”

Projects

Spectrum Reach Culture Groups:

  • Company holiday craft fair.
  • Operations floor pep rally.
  • Yearly canned food drives, over 2000 items each year to North Texas Food Bank.
  • Curated a job shadowing project for all cross functional departments, 2019.
Jessica GraberAd Operations Manager