Jessica Grady

Dynamic customer service professional with extensive experience at Evergreen GoodWill, excelling in customer complaint resolution and fostering loyalty. Recognized for exceeding service standards through empathetic communication and effective problem resolution. Proven ability to handle refunds and exchanges while training staff on operational excellence, ensuring outstanding customer satisfaction. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.