JESSICA GRAHAM-BAKER
Brooklyn
Summary
Highly motivated and results-driven professional with a strong background in customer service, accounting, legal research and case management. Known for effective team collaboration and adaptability, always focused on achieving results and meeting deadlines. Strong organizational skills and proactive approach to problem-solving make for reliable asset.
Overview
7
7
years of professional experience
Work History
Paralegal/Accounts Payable
Law Offices of Andrew Park PC
04.2022 - Current
- Provides exceptional customer service by assisting clients, medical offices and insurance companies with information in regards to different cases
- Improved document accuracy by meticulously reviewing legal documents and correspondence.
- Drafting and preparing legal documents including claims, demand and response and summons and complaints.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Writing and issuing of checks; Reconciling payroll reports for accuracy
Summer Intern
Six Flags Darien Lake
05.2021 - 09.2021
- Enhanced customer experience by clearly communicating safety rules and guidelines to ensure a safe and enjoyable visit
- Performed routine maintenance tasks to ensure the proper functioning and upkeep of equipment and attractions
- Assisted with crowd management and ensure the orderly flow of guests throughout the park
- Supported various departments with administrative tasks, such as data entry, inventory management, and event coordination
Summer Intern
Stafford's Pier Restaurant
06.2019 - 09.2019
- Utilized up-selling techniques to optimize interactions with clients and increase sales revenue
- Provided exceptional customer service by serving clients and performing back of house functions to ensure efficient service
- Collaborated with team members to ensure smooth operations and timely delivery of food and beverages
- Resolved conflicts and address customer concerns using strong customer service skills to ensure efficient service
Summer Intern
Popeyes
06.2018 - 09.2018
- Delivered exceptional customer service by serving guests their meals in a timely and friendly manner
- Assisted with food preparation and ensure the availability of fresh and quality ingredients for meal service
- Handled cash transaction accurately and efficiently, adhering to cash handling procedures and maintaining proper records
- Maintained cleanliness and organization of dining areas, ensuring a pleasant and comfortable experience for guests
Education
Bachelor of Science - Business Administration, Accounting, International Business
University of Technology
01.2021
Skills
- Customer Service Excellence
- Claims Processing
- Understanding Resolving Customer Issues
- Relationship Building & Management
- Customer Engagement & Retention
- Database Management
- Team Leadership & Development
- Conflict Resolution & Problem-Solving
- Process Improvement & Efficiency
- Account Management
Skills Highlights
- Customer Service Excellence
- Claims Processing Understanding
- Resolving Customer Issues
- Relationship Building & Management
- Customer Engagement & Retention
- Database Management
- Team Leadership & Development
- Conflict Resolution & Problem-Solving
- Process Improvement & Efficiency
- HR Coordination
- Service Operations Management
- Account Management
- Highly Detail-oriented
- Critical Thinking & Decision-making
- Flexible & Adaptable
Leadership Experience
- Mentor, Mount Olivet Boys' Home, Jamaica
- Cheer Volunteer, Mandeville Home for the Aged, Jamaica
Languages
English
Native or Bilingual
Timeline
Paralegal/Accounts Payable
Law Offices of Andrew Park PC
04.2022 - Current
Summer Intern
Six Flags Darien Lake
05.2021 - 09.2021
Summer Intern
Stafford's Pier Restaurant
06.2019 - 09.2019
Summer Intern
Popeyes
06.2018 - 09.2018
Bachelor of Science - Business Administration, Accounting, International Business
University of Technology
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