Amaya Lee
My Path Companies- Genesee Lake School
Waukesha,WI
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
1
Certificate
7
Years of experience
Work History
Program Manager
3 Years 2 Months- Directed and supervised a team of direct support professionals, cultivating a culture of accountability and collaboration.
- Oversaw daily operations of a residential program catering to students with ARFID, autism, intellectual and developmental disabilities, conduct disorder, and complex behavioral needs.
- Provided leadership during behavioral crises by implementing trauma-informed de-escalation techniques while ensuring the safety and dignity of students and staff.
- Trained and supported employees in implementing therapeutic interventions. Assisted in developing behavior management strategies. Guided teams in crisis prevention and adherence to organizational policies.
- Designed and implemented staff schedules to support efficient daily operations and uphold quality care standards and regulatory requirements.
- Engaged with interdisciplinary teams, comprising nurses, dietitians, therapists, physicians, social workers, educators, and families, to optimize individualized treatment and behavior intervention plans.
- Conducted employee performance evaluations, delivered constructive coaching, and addressed performance concerns to improve staff effectiveness.
- Conducted comprehensive incident reporting and quality assurance measures to uphold compliance with state regulations and licensing standards.
- Implemented crisis intervention strategies and trauma-informed care to address high-risk situations involving aggressive behaviors and self-injury.
- Maintained household operations, including budgeting, inventory management, meal planning, and ensuring a clean, safe, and organized environment.
Front Desk Supervisor
3 Years 6 Months- Utilized quick response and dynamic service skills to foster relationships with patrons, enhancing customer retention.
- Compiled daily, weekly, and monthly reports to ensure successful day closures and meet operational objectives.
- Answered questions about hotel policies and addressed customer concerns.
- Ensured accurate hotel account balances to support financial reporting and resolved discrepancies.
- Displayed a polished and professional image in alignment with company standards consistent with company's brand values.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs, improving overall customer experience.
- Presented professional image consistent with company's brand values.
Front Office Manager
2 Years 8 Months- Coordinated and oversaw assignments to enhance operational excellence.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Established clear targets and objectives, communicating them effectively to team members.
- Delivered performance reviews, recommending additional training or advancements.
- Supervised and mentored new employees, addressing questions to clarify job responsibilities.
In-Home Caregiver
1 Year- Supported clients' mental and emotional needs to improve physical outcomes and overall well-being.
- Coordinated client transportation for medical appointments to ensure timely access to care.
- Administered medications to patients and remained vigilant for negative side effects.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Documented patient progress in log books, journals, and care plans to ensure accurate reporting and continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Built long-term relationships with patients and families through kind interactions and a positive attitude.
Education
Phlebotomy Technician
Skills
Medication administration
Behavior management
Quality assurance
Therapeutic guidance
Client support
Patient Rapport
Relationship building
Patient care
Decision-making
Nutrition support
Staff Supervision
Guest Services
Behavior redirection
Behavior management
Client compassion
Patient Rapport
Certification
- Registered Phlebotomy Technician (RPT)
- Certified in Basic Life Support (BLS) - Through Health Care Provider
- CBRF
Timeline
Program Manager
My Path Companies- Genesee Lake School
05.2023 - Current
Front Office Manager
Doubletree By Hilton
03.2020 - 11.2022
Front Desk Supervisor
Tru By Hilton
11.2019 - 05.2023
In-Home Caregiver
Visiting Angels
04.2019 - 04.2020
Waukesha County Technical College
Phlebotomy Technician